Help Desk Executive

Attending calls regarding park operations and assigning to park operations team as per contact matrix to address Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop. To take message accurately and convey the same to the concerned person promptly. Working on digital platform as available and ensure all calls are updated in the system Educating end user for using digital application for call or complaint register Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion, Attending calls regarding park operations and assigning to park operations team as per contact matrix to address Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop. To take message accurately and convey the same to the concerned person promptly. Working on digital platform as available and ensure all calls are updated in the system Educating end user for using digital application for call or complaint register Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion,