Techno Functional ServiceNow BA (Satara)

Work Location - Onsite (Bangalore, Hyderabad, Chennai, Pune) Salary Offered- 30 LPA (Key responsibilities - Define and execute the ServiceNow competency strategy aligned to business objectives and market demand. - Build, grow and retain a high-performing ServiceNow practice: hiring, skills planning, certifications, and career paths. - Ensure delivery excellence across ServiceNow projects and managed services: governance, standards, architecture reviews, peer reviews and post-implementation reviews. - Partner with sales, delivery managers and account leads to identify cross-sell/upsell opportunities and ensure successful onboarding of new accounts. - Maintain relationships with ServiceNow (and third-party) partners, track roadmap updates, and translate platform changes into practice actions. - Establish and enforce reusable assets: reference architectures, accelerators, workflows, integrations, testing scripts and deployment pipelines. - Drive quality metrics and KPIs for the competency (e.g., utilization, billable mix, certification coverage, customer satisfaction, delivery SLAs). - Mentor technical leads and architects; coordinate community of practice activities, knowledge sharing and internal training. - Manage budgeting and capacity planning for the competency; provide regular reporting to senior leadership. Required skills & experience - 8+ years of ITSM and enterprise IT automation experience; 5+ years working hands-on with ServiceNow in implementation or managed-service roles. - Deep functional and technical knowledge across ServiceNow product suite (ITSM, ITOM, ITBM, CSM, HRSD, SecOps, Integration Hub, Flow Designer, CMDB). - Proven experience leading a practice, competency, or center of excellence (CE) hiring, enablement, and governance. - Solid solutioning & architecture skills: integrations (REST, SOAP, MID Server), data model/CMDB design, performance tuning, security and scaling. Compensation: 2,500,000.00 - 3,000,000.00 per year Work Location: In person .