Major Incident Management (ITIL) | Hyderabad/Chennai | Hybrid

We are hiring an experienced Major Incident Management Professional to join our team. Location: Hyderabad & Chennai Work Mode: Hybrid (3 Days/Week) Shift: 24x7 Rotational Shifts Key Responsibilities Manage and coordinate P1/P2 major incidents across production environments. Lead incident bridge calls and drive timely service restoration. Perform Root Cause Analysis (RCA) and implement preventive actions. Handle Problem Management and Change Management activities. Participate in CAB meetings and ensure change governance. Collaborate with cross-functional teams to improve application availability. Follow ITIL best practices for Incident, Problem, and Change Management. Required Skills Major Incident Management Problem Management Change Management ITIL Foundation Certification (Mandatory) Production Support / IT Operations Root Cause Analysis (RCA) ServiceNow / Remedy / Jira Strong communication and stakeholder management skills Qualifications Bachelor's degree 2+ years of relevant experience Ability to work in 24x7 rotational shifts