Source description
About the role
RainFocus, one of the most innovative software companies, is in search of an exceptional Event Tech Support Specialist.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
About the Role
As a team member of the RainFocus Client Success organization, the Event Delivery Tech Support (“TS”) will learn the ins-and-outs of the event delivery process and how the technology works. This role is essential in providing technical know-how for events around the world.
As a member of the Event Delivery team, the TS will work from the RainFocus warehouse and develop hands-on knowledge of RainFocus onsite technology. This includes Windows imaging, Badge Printer troubleshooting and maintenance, providing QA for new feature rollouts, and most importantly, providing some remote support to our teams around the world with onsite events.
The ideal candidate has a strong desire to learn about new technology and love to “tinker” with hardware. This person needs to be able to think outside of the box in order to solve complex issues. This individual needs to be able to communicate both in-person and digitally to teammates, clients, and contractors. This candidate must be a positive team player. This is a very challenging position and industry and there is no room for negativity. The ideal candidate will face challenges with a desire to be the go-to person to provide a solution.
The Event Delivery Tech Support role is a junior position with a career family of a Senior and a Principal position.
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