Solution Architect (Remote)

• Own the overall solution architecture for client implementations. Take full ownership of the architectural design for assigned client event programs — leading solution design that considers client requirements, system integrations, scalability, and technical feasibility. Design complex, innovative, and scalable solutions that maximize the value of the RainFocus platform for each client

• Serve as a trusted advisor to executive client stakeholders. Build and maintain trusted advisor relationships with VP and C-suite client stakeholders — understanding their strategic objectives and aligning RainFocus solutions with long-term business goals. Lead strategic discovery sessions and consultations that uncover client needs and identify opportunities for platform-driven improvement.

• Lead solution design and drive platform adoption. Lead the end-to-end solution design process — collaborating closely with Solution Consultants and technical teams to ensure successful implementation. Drive adoption of RainFocus platform capabilities to maximize client value and strengthen long-term partnership.

• Provide oversight across the client implementation portfolio. Ensure adherence to project timelines, quality standards, and client expectations across the full portfolio of client events. Collaborate with project managers and leadership to define project scope, resource allocation, and deliverable expectations. Ensure thorough QA and propose alternative solutions when gaps or inefficiencies are identified.

• Lead discovery calls, post-conference reviews, and client communications. Own and facilitate key client-facing conversations — including strategic discovery sessions, post-conference reviews, and milestone reporting — ensuring continuity, transparency, and growth across the client relationship.

• Mentor and develop Solution Consultants. Provide active mentorship, expertise, and best practice guidance to Solution Consultants and other team members — fostering a culture of continuous learning, knowledge sharing, and professional development within the implementation team.

• Contribute to thought leadership and process improvement. Share insights through whitepapers, social media, and conference presentations. Conduct case studies focused on lessons learned and present findings to leadership. Collaborate with cross-functional teams to improve consulting processes, methodologies, and knowledge sharing across the organization.