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Job Title: Quality Analyst Prompts & Product FeaturesExperience: 2+ YearsContract Duration: Short TermEmployment Type: ContractJob DescriptionWe are seeking a detail-oriented Quality Analyst Prompts & Product Features to ensure the quality, reliability, and empathy of AI-driven voice and conversational products in healthcare environments. This role focuses on validating prompt behavior, testing product features, and identifying gaps across real-world patient scenarios.Key ResponsibilitiesTest AI voice agent conversations across diverse patient and healthcare scenariosEvaluate prompt quality for accuracy, clinical relevance, tone, and empathyIdentify, document, and track edge cases, defects, and failure modesDesign and execute test cases for new product features, enhancements, and integrationsMonitor live agent performance and proactively flag quality or compliance issuesCollaborate with product, engineering, and AI teams to improve prompt and feature reliabilitySkills & Requirements2+ years of experience in Quality Assurance or software testingPrior exposure to conversational AI, voice agents, chatbots, or AI-driven products is preferredStrong attention to detail with a structured and methodical testing mindsetAbility to understand and validate healthcare workflows (e.g., appointments, patient interactions, EMR-related flows)Comfortable working in ambiguous, evolving AI product environmentsExcellent written communication skills for creating clear bug reports and test documentation Job Title: Quality Analyst Prompts & Product FeaturesExperience: 2+ YearsContract Duration: Short TermEmployment Type: ContractJob DescriptionWe are seeking a detail-oriented Quality Analyst Prompts & Product Features to ensure the quality, reliability, and empathy of AI-driven voice and conversational products in healthcare environments. This role focuses on validating prompt behavior, testing product features, and identifying gaps across real-world patient scenarios.Key ResponsibilitiesTest AI voice agent conversations across diverse patient and healthcare scenariosEvaluate prompt quality for accuracy, clinical relevance, tone, and empathyIdentify, document, and track edge cases, defects, and failure modesDesign and execute test cases for new product features, enhancements, and integrationsMonitor live agent performance and proactively flag quality or compliance issuesCollaborate with product, engineering, and AI teams to improve prompt and feature reliabilitySkills & Requirements2+ years of experience in Quality Assurance or software testingPrior exposure to conversational AI, voice agents, chatbots, or AI-driven products is preferredStrong attention to detail with a structured and methodical testing mindsetAbility to understand and validate healthcare workflows (e.g., appointments, patient interactions, EMR-related flows)Comfortable working in ambiguous, evolving AI product environmentsExcellent written communication skills for creating clear bug reports and test documentation
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