Source description
About the role
RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services Providing technical support to customers via phone, email, or chat Identifying and diagnosing problems related to software products or services Troubleshooting technical issues and providing solutions to customers Documenting support issues and solutions to create a knowledge base for future reference Identifying trends in support issues and working with product teams to address them Escalating complex support issues to senior support teams or product development teams as needed
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