Source description
About the role
RBL Bank Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey - Responding to customer inquiries and resolving technical issues via phone, email, or chat - Conducting diagnostic tests to identify the root cause of customer issues - Providing technical guidance to customers and walking them through solutions to resolve their problems - Collaborating with development teams to escalate and resolve complex technical issues - Maintaining accurate records of customer interactions and issue resolutions in a CRM system - Participating in the development and delivery of customer training and support materials - Communicating with customers and internal stakeholders to provide status updates on issue resolution - Strong technical background and understanding of hardware and software systems - Excellent communication and interpersonal skills - Experience with CRM and ticketing systems
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