Business Analyst- IT (Mumbai)

Description About Rentokil PCI Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further For more details: https://www.rentokil-pestcontrolindia.com About the Role: - The Business Analyst will be responsible for gathering, analysing, and documenting business requirements to ensure accurate implementation and alignment with project goals. - The incumbent will report to the Assistant General Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: - Collaborate with business stakeholders, project managers, and technical teams to gather business requirements for various projects - Conduct interviews, workshops, and surveys to elicit detailed and accurate requirements - Analyse collected information to identify gaps, inconsistencies, and potential challenges - Create clear and concise requirement documents, including functional/non-functional specifications, use cases, process flows, and user stories - Assist in prioritisation and validation of requirements with stakeholders to ensure alignment with business objectives - Participate in review sessions with stakeholders and project teams to ensure an accurate understanding of requirements - Support the resolution of requirement-related conflicts or issues during the project lifecycle - Collaborate with design and development teams to ensure proper implementation of requirements - Maintain and update the requirement documentation throughout the project lifecycle - Analyze current business processes ("As-Is") and design optimized future-state workflows ("To-Be"). - Oversee User Acceptance Testing (UAT), ensuring the final product meets the defined business requirements and acceptance criteria. - Create high-quality documentation, including User Stories, Process Flow Diagrams, and Functional Specifications. Key Result Areas: - Contribution to the identification and resolution of potential requirement conflicts. - Collaboration with cross-functional teams to ensure successful project outcomes. - Requirement Gathering & Analysis - Documentation & Specification Writing - Process Flow Mapping - Change & Issue Management Requirements Competencies (Skills essential to the role): - Solid analytical and critical thinking - Effective verbal and written communication - Active listening and empathy - Detail orientation and organisational skills - Team collaboration and stakeholder management Educational Qualification / Other Requirement: - Graduate degree in the IT domain (Masters Degree will be preferred) - 3+ years of relevant experience - Basic understanding of software development processes and technologies Benefits What can you expect from RPCI - Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in: - Service - Relationships - Teamwork - Responsibility .