Customer Support / Helpdesk Analyst Only For Women Chennai (India)

Company Description Greetings from Saira Jobs! We are currently recruiting for an 'Customer Support / Helpdesk Analyst (women only)' on behalf of our partner. Explore the prospect below and apply today if you meet the qualifications! Job Description Responsibilities Handle customer queries and complaints through calls, emails, or chat in a skilled manner. Ticket creation/Troubleshoot product/service issues and provide timely solutions. Coordinate with internal teams to resolve escalations and ensure customer satisfaction. Maintain accurate records of customer interactions and feedback. Contribute to team coordination and support colleagues when required. Identify areas for process improvement and share suggestions with the team/management. Qualifications Requirements Minimum 2 years of experience in customer support or related role. Strong communication and interpersonal skills. Ability to troubleshoot and resolve issues effectively. Valuable team coordination and collaboration skills. Problem-solving mindset and customer-first approach. Basic computer knowledge (MS Office, CRM tools preferred). Additional Information Locations: Valasaravakkam, Chennai Work mode: work-from-office, full time Work timings: 9:30am - 6:30 pm - Alternate Saturdays are working days Company Description Greetings from Saira Jobs! We are currently recruiting for an 'Customer Support / Helpdesk Analyst (women only)' on behalf of our partner. Explore the prospect below and apply today if you meet the qualifications! Job Description Responsibilities Handle customer queries and complaints through calls, emails, or chat in a skilled manner. Ticket creation/Troubleshoot product/service issues and provide timely solutions. Coordinate with internal teams to resolve escalations and ensure customer satisfaction. Maintain accurate records of customer interactions and feedback. Contribute to team coordination and support colleagues when required. Identify areas for process improvement and share suggestions with the team/management. Qualifications Requirements Minimum 2 years of experience in customer support or related role. Strong communication and interpersonal skills. Ability to troubleshoot and resolve issues effectively. Valuable team coordination and collaboration skills. Problem-solving mindset and customer-first approach. Basic computer knowledge (MS Office, CRM tools preferred). Additional Information Locations: Valasaravakkam, Chennai Work mode: work-from-office, full time Work timings: 9:30am - 6:30 pm - Alternate Saturdays are working days