ServiceNow Business Analyst

As an experienced Business Systems Analyst (BSA) with expertise in ServiceNow HR Service Delivery (HRSD) and IT Service Management (ITSM), you will play a crucial role in analyzing business requirements and supporting the delivery of scalable ServiceNow solutions. Your strong analytical skills, stakeholder management, and experience in supporting HRSD and ITSM implementations and enhancements will be key in this role. Key Responsibilities: - Collaborate with HR, IT, and business stakeholders to gather, analyze, and document business and functional requirements. - Conduct workshops and requirement discussions for HRSD and ITSM initiatives. - Translate business requirements into user stories, process flows, and functional specifications. - Support implementation and enhancement activities for ServiceNow HRSD and ITSM modules. - Work closely with development and QA teams throughout the project lifecycle. - Participate in UAT planning, testing, and defect tracking activities. - Assist in process improvement and automation adherence to platform and process best practices. - Work effectively within Agile/Scrum delivery environments. Qualifications Required: - 58 years of experience as a Business Systems Analyst, Functional Consultant, or similar role. - Robust experience with ServiceNow HRSD and ITSM modules. - Good understanding of HR and IT service management processes. - Experience in requirement gathering, process mapping, and user stories. - Experience working in Agile/Scrum teams. - Strong communication, coordination, and stakeholder management skills. Preferred Qualifications: - ServiceNow HRSD and/or ITSM certification preferred. - Knowledge of ITIL processes and framework. - Exposure to integrations and APIs is a plus. - Experience working in enterprise ServiceNow implementations preferred. Soft Skills: - Strong ownership and accountability. - Good communication and collaboration skills. - Ability to manage multiple priorities. - Client-focused mindset. - Proactive and solution-oriented approach. Information Security Responsibilities: - Promote and enforce awareness of key information security practices. - Identify, assess, and report security risks affecting information assets. - Ensure compliance with data privacy and protection standards. - Safeguard sensitive information throughout the information lifecycle. As an experienced Business Systems Analyst (BSA) with expertise in ServiceNow HR Service Delivery (HRSD) and IT Service Management (ITSM), you will play a crucial role in analyzing business requirements and supporting the delivery of scalable ServiceNow solutions. Your strong analytical skills, stakeholder management, and experience in supporting HRSD and ITSM implementations and enhancements will be key in this role. Key Responsibilities: - Collaborate with HR, IT, and business stakeholders to gather, analyze, and document business and functional requirements. - Conduct workshops and requirement discussions for HRSD and ITSM initiatives. - Translate business requirements into user stories, process flows, and functional specifications. - Support implementation and enhancement activities for ServiceNow HRSD and ITSM modules. - Work closely with development and QA teams throughout the project lifecycle. - Participate in UAT planning, testing, and defect tracking activities. - Assist in process improvement and automation adherence to platform and process best practices. - Work effectively within Agile/Scrum delivery environments. Qualifications Required: - 58 years of experience as a Business Systems Analyst, Functional Consultant, or similar role. - Robust experience with ServiceNow HRSD and ITSM modules. - Good understanding of HR and IT service management processes. - Experience in requirement gathering, process mapping, and user stories. - Experience working in Agile/Scrum teams. - Strong communication, coordination, and stakeholder management skills. Preferred Qualifications: - ServiceNow HRSD and/or ITSM certification preferred. - Knowledge of ITIL processes and framework. - Exposure to integrations and APIs is a plus. - Experience working in enterprise ServiceNow implementations preferred. Soft Skills: - Strong ownership and accountability. - Good communication and collaboration skills. - Ability to manage multiple priorities. - Client-focused mindset. - Proactive and solution-oriented approach. Information Security Responsibilities: - Promote and enforce awareness of key information security practices. - Identify, assess, and report security risks affecting information assets. - Ensure compliance with data privacy and protection standards. - Safeguard sensitive information throughout the information lifecycle.