Platform Engineer

Role: SDE II – Platform Services & Developer Tooling Function: Backend Engineering / Platform Engineering Location: Bengaluru Type: Full-time Industry: Information Technology & Services, Computer Software, Fintech About Company The company is a Bengaluru-based enterprise tech startup founded in 2016. It builds India's paperless digital infrastructure — covering digital identity verification, e-KYC, Aadhaar-enabled e-signing, eNACH payment automation, and document workflows. The company serves 1,500+ enterprises and 100 million individual users. It operates within a tightly regulated compliance envelope spanning RBI and SEBI. Backed by notable investors, the company runs a 90-person team with a strong ownership-driven, customer-first culture. Co-founded by alumni of Flipkart and Twitter, it also runs a CSR initiative focused on education, skill development, and environmental conservation. Position Overview This is a founding seat on the company's Platform Pod — a newly formed team mandated to own the infrastructure every product team depends on. As the Track B owner for Services & Tooling, you will take production ownership of Billing and Notifications post-migration, build golden-path templates and service scaffolding that raise the floor for all 40 engineers, and create developer-facing access and debugging tooling that eliminates the need for direct production shell access. Your work directly determines how fast and safely the engineering org can ship. Role & Responsibilities Own Billing and Notifications services post-migration as production systems with defined SLAs — including on-call, incident response, and iterative reliability improvements Build and maintain golden-path service templates and scaffolding that standardize how new backend services are bootstrapped across the org Author and maintain per-area onboarding runbooks and documentation infrastructure that meaningfully reduce ramp time for engineers rotating into new domains Design and ship self-serve log access, environment introspection, and debugging tooling that gives engineers full observability without requiring production shell access Contribute to production-access governance tooling — audited break-glass flows, deployment automation hooks, and access control integrations Partner with product engineering teams to identify workflow friction, instrument measurable improvements, and close the loop with documentation and tooling updates Conduct code archaeology on inherited services — understand undocumented behavior, surface implicit contracts, and harden or refactor where needed Must Have Criteria 3–5 years of backend engineering with demonstrable end-to-end ownership of at least one production service (on-call, SLA accountability, incident retrospectives) Language-agnostic backend proficiency — strong fundamentals in service design, APIs, and data modeling; comfortable picking up a new language or framework on the job Hands-on experience building or maintaining internal developer tooling — CLI tools, service templates, scaffolding generators, or equivalent Demonstrated developer empathy: evidence of measurably improving another engineer's workflow (tooling shipped, adoption metrics, or documented feedback) Comfort with code archaeology — ability to navigate, document, and reason about undocumented legacy codebases without prior context Experience with structured logging, distributed tracing, or observability instrumentation in a production microservices environment Nice to Have Prior experience in fintech, payments, or identity-regulated environments (RBI/SEBI compliance context) Familiarity with access governance patterns — RBAC, audit logging, break-glass access flows Experience owning billing or notification systems specifically (event-driven delivery, retry logic, idempotency) Exposure to documentation-as-code tooling or internal developer portals (e.g., Backstage, Docusaurus, or equivalent) Experience at a company that ran a platform or DevEx team serving an internal engineering org What We Offer Founding seat on a greenfield Platform Pod — define the team's practices, tooling choices, and culture from day one Org-wide scope: your golden paths and tooling will be used by every engineer at the company Work on regulated, high-stakes infrastructure — payments, identity, e-sign — where reliability and security are non-negotiable and the problems are genuinely novel Flat, rotation-friendly engineering org with strong ownership culture and first-principles problem-solving Bengaluru base with a 90-person team at a well-funded stage, serving 100M+ users across 1,500+ enterprise clients