0010_ESM Product Owner

Experience in Enterprise Service Management practice in a GBS set-up or expertise in deployment of the IT Service Management framework Prior Shared Services/GBS experience, working in a complex and matrix organization, driving transformational efforts Experience with service management platforms within GBS organizations including design, configuration, development and implementation (ServiceNow, Monday.com) Strong marketing, insights, analytical and technical acumen (IT/digital savy) 10+ years of experience in program&project and/or product management Understanding of business processes related to Consumer, Marketing & Engagement is preferred Exceptional communication skills Proficiency in English language Ability to build relationships in a virtual environment, work collaboratively and proactively with multi-functional teams .