Sales Support Consultant

Role- Sales Support Consultant. Experience- 1+ Years. Location- Bangalore. You will be part of a growing team providing support and guidance to our client via chat, voice, JIRA tickets and through the Salesforce cases process. You will be working closely with other members of the support team along with the Reddit Engineering and Product teams to resolve issues, effectively communicate and attentively respond to customer support needs. Role and Responsibilities: Provide resolutions to questions, tickets, issues and configurations by reproducing, diagnosing, resolving, and documenting problems and issues in a timely manner and in accordance with Reddit SLAs. Apply Salesforce Administration and Salesforce Service Cloud experience on a daily basis. Work with external customers to understand, reproduce, diagnose and resolve technical and configuration issues. Ability to manage customer inquiries via voice, chats, emails, and logged cases in a timely and accurate manner. Consistently document discussions and solutions in a clear and concise manner. Maintain composure in stressful situations, respond to customer needs quickly and effectively. Ability to work autonomously as well as work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems. Ability to develop and review content for the Community and Knowledgebase. Create project templates, reports and dashboards to troubleshoot and guide customers. Learn and understand common customer requests and build our Support team Knowledge base. Partner with software engineering, hosting, and peers to solve complex configuration issues and technical code issues while managing consistent communication and updates with the customer. Lead internal training sessions on new features that are/have come out on the Salesforce and Reddit platforms. Duties: Case Management. Ticket Management. Customer Support. Technical Support. Troubleshooting. Salesforce CRM Skills and Competencies: Sales Cloud (Leads, Accounts, Contacts, Opportunities). Security model, including the sharing model, object security, profiles, and permission sets. User management: adding and disabling users, transferring records. Automation: workflows, validation rules, approval processes, screen flows. Custom objects, fields, record types, page layouts. Reporting: dashboards, reports, custom report types. Data import/export tools: Data Loader, Data Import Wizard. Qualification Bachelors degree in any discipline. Salesforce Administrator certification preferred. 2+ years of Salesforce Administration/ticket handling experience. Commitment to high quality customer service. Good interpersonal/communication skills. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.