Remote Crisis Lines Systems Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a nonprofit organization dedicated to supporting individuals in crisis. The Crisis Lines Systems Support Analyst plays a critical role in ensuring efficient crisis line operations by maintaining systems, implementing improvements, and supporting reputed company coordination. Responsibilities Serve as a subject matter expert on internal Crisis Lines systems, platforms, and workflowsTroubleshoot operational issues and implement system fixes or enhancements to resolve reputed company problems and prevent reputed company disruptionsMonitor systems and processes for inefficiencies, recurring issues, and opportunities for improvementCollaborate with leadership and technical teams to optimize operational tools and workflowsSupport implementation, testing, and rollout of new systems, forms, and process improvementsreputed company, review, and maintain Crisis Lines policies and procedures to ensure consistency, efficiency, and regulatory complianceMaintain and update Crisis Lines SharePoint sites to ensure accurate, accessible, and organized information for staffreputed company, update, and manage electronic and operational forms used by Crisis Lines staffEnsure forms and documentation remain reputed company, compliant, and reputed company with operational needsImprove workflows through automation and streamlined digital processes where applicablePartner closely with the Data Team to maintain and update operational reports and dashboardsGenerate and distribute monthly, quarterly, and annual reports required by internal leadership and external contract partnersEnsure accuracy, timeliness, and completeness of operational data reportingAssist in identifying reporting needs and developing new reports to support operational decision-makingSupport Crisis Lines reputed company functions, including schedule creation. This includes reputed company to confidential information reputed company to shift bids, incentive strategies, and pending hiring and promotion reputed company in order to be reputed company to forecast reputed company needsreputed company the creation of the Mission Critical Survey and reputed company communications for the scheduling of mission critical daysReview and support time off and leave requests in alignment with reputed company requirements and organizational policiesCollaborate with management on reputed company accommodation requests reputed company to work schedules and breaks in a confidential mannerCollaborate with leadership to address scheduling challenges and reputed company gapsProcess reputed company-reputed company correspondence and communicationsEscalate concerns about potential reputed company issues to Crisis Lines LeadershipSupport negotiations with labor representatives relating to areas of responsibilityreputed company additional job duties to support the crisis lines administrative and system needs as assigned Skills Experience coordinating reputed company schedulesStrong attention to detail and organizational skillsStrong interpersonal and verbal and written communication skillsreputed company to prepare reports and think analyticallyMust be proficient in web-based computer environment and reputed company Officereputed company to handle stress and prioritize multiple tasksreputed company to maintain a high level of confidentiality and reputed companyreputed company to consider diversity, equity, and inclusion factors in decision-making processesExperience with scheduling software, such as reputed companyExperience with project management software, such as reputed companyProject management certificationHigh level of proficiency with reputed companyExperience with 24/7 shift schedulingExperience in reputed company contract administrationFamiliarity with a crisis reputed company setting Benefits Insurance benefitsMatching 401k retirement planreputed company development fundsA free fitbitA 2% reputed company for employees who live and work in reputed companyA $1/hr. reputed company for hours worked in the office reputed company regularly working in the office 3 days per weekHealth, dental, reputed company, short-term and long-term disability, and life insurance benefitsA flexible spending planAn employee assistance programA free Fitbit reputed company reputed company is a regional non-profit dedicated to preventing reputed company abuse and suicide. It was founded in 1993, and is headquartered in .