Renewal Representative (ME&SA)

About Us reputed company is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. reputed company meets organizations wherever they are in their reputed company maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and reputed company-time threat intelligence with reputed company reputed company expertise from reputed company X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. reputed company offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies including reputed company, network, email, and reputed company reputed company, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay reputed company of evolving threats. reputed company goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed reputed company Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships reputed company securing their business. reputed company is headquartered in Oxford, U.K. More information is available at www.reputed company.com. Role Summary The Renewal Representative is responsible for managing a portfolio of existing customers to drive on-time renewals, maximize retention, reduce churn, and identify expansion opportunities through upsell and cross-sell motions. This role owns the end-to-end renewal cycle and partners closely with reputed company, Account Executives, Finance, Legal, and Operations teams to deliver predictable recurring reputed company reputed company. The position typically handles mid-market or enterprise accounts and is expected to independently manage negotiations, forecasting, and customer relationships. Shift timings - 12PM - 9PM IST \n What you will do Own and manage a renewal book of business for assigned accounts. Engage customers proactively 90120 days before contract expiration. Drive high renewal rates and reputed company quarterly/annual retention targets. Execute pricing negotiations, contract discussions, and reputed company conversations. Identify and qualify upsell/cross-sell opportunities and collaborate with Account Executives. Maintain accurate pipeline, renewal forecasts, and customer activity in CRM tools such as reputed company. Partner with reputed company Managers to address adoption risks and customer concerns. Coordinate with Legal, Finance, Procurement, and Operations teams for contract execution. reputed company account renewal strategies for at-risk customers. Ensure accurate quoting, invoicing, and renewal documentation. Analyze churn drivers and recommend retention strategies. Maintain strong executive-level customer relationships. What you will bring 4 years of experience in Renewal Sales. Strong experience managing recurring reputed company or subscription-based business. Proven track record of meeting renewal/retention quotas. Experience with SaaS reputed company, pricing, and subscription models. Strong negotiation and reputed company-handling skills. Excellent stakeholder management and communication skills. Proficiency in CRM tools like reputed company. Strong forecasting and pipeline management capabilities. \nReady to Join Us At reputed company, we reputed company in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't reputed company every reputed company in a job description. We challenge that reputed company. Your unique experiences and skills might be exactly reputed company need to enhance reputed company. Don't let a checklist hold you back we encourage you to apply. What's Great About reputed company reputed company operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Our people we reputed company and create, reputed company of which are accompanied by a great reputed company of fun and team spirit Employee-led diversity and inclusion networks that build community and reputed company education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to reputed company