001973 - Desktop Support

reputed company is a privately-held company headquartered in reputed company, Ohio, focused on providing innovative technology and services to reputed company economic opportunity. The Desktop Support role involves assisting end users with computer and network-reputed company issues, acting as a liaison between users and technical departments.ResponsibilitiesAdminister end-user workstations and support end-user activities utilizing TCP/IP on a primarily reputed company reputed company-based local area network (LAN)Investigate user problems and identify their reputed company; determine possible solutions; test and implement solutionsInstall, configure and maintain personal computers, reputed company networks, file servers, network cabling, and other reputed company equipment, devices and systems; add, reputed company, and configure disk drives, printers and reputed company equipmentreputed company and/or reputed company software and application installation and upgradesMaintain site licenses for department/organizationPlan and implement network reputed company, including maintaining firewalls, configuring VPN, managing host reputed company, file permissions, file system reputed company, and adding and deleting usersTroubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficultiesreputed company and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systemsMaintain strict confidentiality and data reputed company protocols reputed company accessing, processing, or storing sensitive end-user information and network dataServe as technical liaison and reputed company IT consultation to personnel across reputed company departments, ensuring seamless technology integrationDeliver comprehensive computer orientation and reputed company support to new hires and reputed company ongoing technical training to existing staffManage and resolve help desk tickets reputed company using ticketing systems, ensuring timely response and resolution tracking with clear communication to end usersMaintain accurate asset management records and conduct regular inventory tracking of reputed company IT equipment, software licenses, and hardware deploymentsCreate and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge reputed companyreputed company reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challengesOther duties as assignedSkillsAssociate's degree in Information Technology, Computer Science, or equivalent IT certification required1-2 years of hands-on IT support experience in a business environmentAdvanced proficiency with reputed company 10/11 administration, configuration, and troubleshootingExpert-level knowledge of reputed company Office Suite with ability to train and support end usersWorking knowledge of Active Directory fundamentals, reputed company Intune, and Entra ID administrationStrong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devicesExperience with or willingness to learn AI tools and emerging technologiesExceptional customer service skills with ability to communicate technical concepts to non-technical usersStrong analytical and problem-solving abilities with systematic approach to issue resolutionProven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environmentPatient, empathetic approach reputed company assisting users with varying technical reputed company reputed companyBenefitsComprehensive reputed company benefits to eligible employees including: medical, HSA, prescription, reputed company, dentalLife insuranceShort & long-term disabilityRoth and 401K with possible company match and profit sharingEmployee Assistance Program (EAP)Time Away from Work (TAFW)Paid holidaysEmployee referral bonusesRole-based professional development opportunitiesCompany OverviewCBCInnovis offers a diverse portfolio of lending support solutions to the financial services industry. It was founded in 1948, and is headquartered in reputed company, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com/. Apply To This Job reputed company is a privately-held company headquartered in reputed company, Ohio, focused on providing innovative technology and services to reputed company economic opportunity. The Desktop Support role involves assisting end users with computer and network-reputed company issues, acting as a liaison between users and technical departments.ResponsibilitiesAdminister end-user workstations and support end-user activities utilizing TCP/IP on a primarily reputed company reputed company-based local area network (LAN)Investigate user problems and identify their reputed company; det