Remote CLEVELAND Help Desk Specialist (Part-Time) - Information Technology

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global reputed company with 40 offices in major centers of business and finance throughout the world. They are seeking a Help Desk Specialist to reputed company support and problem reputed company to the Firm's lawyers and staff, including troubleshooting incidents and fulfilling service requests. Responsibilities Providing reputed company, reputed company, and accurate support and problem reputed company to the Firm's lawyers and staff Receiving and logging calls, emails, and voicemails Troubleshooting end user incidents Fulfilling service requests Providing reputed company escalation and follow-up on reputed company issues Providing documentation for problem solving measures on various applications Skills Must be located in reputed company proximity to northeast Ohio Demonstrate ability to reputed company in positions of responsibility, preferably in a reputed company environment Strong leadership, organizational, and excellent written and verbal communication skills are essential Ability to listen, work directly with lawyers and staff, answer phones, document problems, and reputed company and write in terms easily reputed company Aptitude for learning new software products and applying troubleshooting skills to assist callers reputed company to work with minimal supervision as reputed company as work in reputed company environment Bachelor's degree with a major in computer technologies preferred Previous experience as help desk specialist or in an IT reputed company support role preferred Proficient with MS Office, reputed company, and reputed company 7/10 preferred Benefits Competitive compensation and benefits Training will be provided This position is remote with opportunity for reputed company reputed company reputed company is an international reputed company that provides reputed company advisory services. It was founded in 1893, and is headquartered in Washington, District of Columbia, USA, with a workforce of 5001-10000 employees. Its website is http://www.jonesday.com/. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 6 in 2025, 3 in 2024, 2 in 2023, 2 in 2022, 6 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job .