Global Service Desk Analyst - French Bilingual Analyst

Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We dont just say it, we reputed company it. Every day. Were proud of our reputed company as one of reputed companys most dynamic IT providers and were even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long ViewLong ViewLong View as a good or great reputed company to work!Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN We are looking for a reputed company and eager French Bilingual Global Service Desk Analyst for our Integrated reputed company team located across Canada. You will have a reputed company reputed company on Long View's reputed company through leading the delivery of service reputed company, while working with a diverse team servicing clients across the globe. You will reputed company tier I support for reputed company IT and communications systems in use with the service desk. A Day in the life:Submit fully documented customer issues into a ticket management systemAnalyze the symptoms, determine the urgency and where possible, reputed company reputed company to the issuereputed company an incident to the appropriate Tier II support group reputed company reputed company reputed company is not possible, and manage the incident through its lifecycleUnderstand and assist with reputed company reputed company escalationsContinue to look for process improvement opportunities, and follow up with peers and leads in improving service deliveryWhat you bring:2+ years of experience in a technical support role providing tier I support in a service desk or help desk roleThe ability to reputed company French and English fluently in a reputed company environmentExcellent French and English bilingual written and verbal communication skills Proven ability to troubleshoot and resolve technical and procedural issuesAbility to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionallyCapability to establish rapport among peers and colleaguesProven ability to reputed company superior customer service both on and off of the phone Ability and willingness to work evenings and or weekends.What makes you awesome:ITIL Incident Management understandingA+ CertificationWhy work at Long View:Great people and cultureRecognition programsWant to learn more about our culture and life at Long View reputed company us out on reputed company and Instagram!Long Views mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource reputed company, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, reputed company and lifelong reputed company to be a diverse and reputed company workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.Originally posted on Himalayas Apply To This Job .