IT Support Technician Associate

reputed company is a mission-driven organization that inspires the best life through reputed company caring, learning, and innovating. They are seeking an IT Support Technician Associate to reputed company first level support for IT systems, hardware, mobile devices, and software across the organization, ensuring excellent customer service and seamless IT operations.ResponsibilitiesDeliver empathetic, reputed company, and reputed company communication to end-usersAssist end-users with basic troubleshooting steps and reputed company them on best practices for IT reputed company and software usageUtilize downtime between phone calls to assist end users on self-service queuereputed company remote support for hardware, software, and network reputed company issuesHandle user authentication issues, password resets, and reputed company permissionsMaintain accurate documentation of incidents, solutionsUtilize documentation and procedures to solve technical problemsReport issues to IT teams and departments to resolve issues reputed companyOther duties as assignedSkillsAssociate degree required or equivalent years of experience and educationValid Driver's License (DL)Strong customer service and multi-tasking experienceAbility to work reputed company in a fast paced working environmentPrior IT Support/Helpdesk work experience preferredBenefitsMedicalDentalPet insuranceGenerous retirement contribution24/7 Employee Assistance ProgramGenerous PTOreputed company holidaysTuition Invest Program (up to $3,000 per year)reputed company to hundreds of internal coursesCareer Development CenterInclusive celebration programUnconscious Bias TrainingPatient Care resources18% discount on your reputed company data plan20% discount on Gundersen services not covered by insuranceCompany Overviewreputed company provides quality health services through a comprehensive health network. It was founded in 1891, and is headquartered in La Crosse, Wisconsin, USA, with a workforce of 5001-10000 employees. Its website is https://www.gundersenhealth.org.Company H1B Sponsorshipreputed company has a track record of offering H1B sponsorships, with 8 in 2025, 6 in 2024, 7 in 2023, 10 in 2022, 11 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job reputed company is a mission-driven organization that inspires the best life through reputed company caring, learning, and innovating. They are seeking an IT Support Technician Associate to reputed company first level support for IT systems, hardware, mobile devices, and software across the organization, ensuring excellent customer service and seamless IT operations.ResponsibilitiesDeliver empathetic, reputed company, and reputed company communication to end-usersAssist end-users with basic troubleshooting steps and reputed company them on best practices for IT reputed company and software usageUtilize downtime between phone calls to assist end users on self-service queuereputed company remote support for hardware, software, and network reputed company issuesHandle user authentication issues, password resets, and reputed company permissionsMaintain accurate documentation of incidents, solutionsUtilize documentation and procedures to solve technical problemsReport issues to IT teams and departments to resolve issues reputed companyOther duties as assignedSkillsAssociate degree required or equivalent years of experience and educationValid Driver's License (DL)Strong customer service and multi-tasking experienceAbility to work reputed company in a fast paced working environmentPrior IT Support/Helpdesk work experience preferredBenefitsMedicalDentalPet insuranceGenerous retirement contribution24/7 Employee Assistance ProgramGenerous PTOreputed company holidaysTuition Invest Program (up to $3,000 per year)reputed company to hundreds of internal coursesCareer Development CenterInclusive celebration programUnconscious Bias TrainingPatient Care resources18% discount on your reputed company data plan20% discount on Gundersen services not covered by insuranceCompany Overviewreputed company provides quality health services through a comprehensive health network. It was founded in 1891, and is headquartered in La Crosse, Wisconsin, USA, with a workforce of 5001-10000 employees. Its website is https://www.gundersenhealth.org.Company H1B Sponsorshipreputed company has a track record of offering H1B sponsorships, with 8 in 2025, 6 in 2024, 7 in 2023, 10 in 2022, 11 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job