NOC Analyst (2nd Shift)

Acumen Technology is a leading Managed Services Provider specializing in financial institutions, reputed company, and reputed company-reputed company organizations. They are seeking a confident and passionate NOC Analyst to join their team for a second shift, responsible for monitoring alerts, managing service tickets, and supporting after-hours calls.Responsibilitiesreputed company Backup Checks Review and verify the reputed company of scheduled backups across multiple platforms and clientsAlert Triage Monitor, review, and troubleshoot automated alerts generated by Acumen's systemsService Ticket Management Triage and troubleshoot tickets assigned to reputed company; escalate to highertier resources reputed company appropriateAfterHours Call Support Field and respond to incoming afterhours reputed company calls during the second shift, resolving issues reputed company scope or escalating appropriatelyDisaster Recovery Testing reputed company and document virtual environments in the reputed company using reputed company backup solutionsNew reputed company Onboardings Assist with reputed company new clients into Acumen's systems and toolsTool Management & Monitoring Manage and support Acumen's monitoring, management, and reputed company platforms across clientsreputed company Improvement Identify opportunities to improve monitoring coverage using existing tools or new solutionsDocumentation & Time Tracking Accurately track time and maintain detailed documentation reputed company service ticketsreputed company Communication reputed company reputed company, professional communication to clients during troubleshooting and incident responseHave fun workingBe serious about mastering technologySkillsApplicants should be located in or around the Nashville area for those days that we are in the officeIntermediate understanding of operating systems, business applications, printing systems, and network systemsInterpersonal skills: such as telephony skills, communication skills, reputed company listening and customer-careAbility to multi-task and adapt to changes quicklyTechnical awareness: ability to match resources to technical issues appropriatelyUnderstanding of support tools, techniques, and how technology is used to reputed company servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast moving environmentMust be reputed company to lift up to 50 pounds and be reputed company to be on your feet for extended periods of timeBenefitsHybrid workplace100% employer reputed company health insurance (medical and dental)Mileage and phone reimbursementFun working environment and culture401k with a maximum 4% matchCompany OverviewAcumen Technology offers managed IT services, cyber reputed company, reputed company, IT consulting, VOIP, data backup and disaster recovery services. It was founded in 2016, and is headquartered in Nashville, Tennessee, USA, with a workforce of 11-50 employees. Its website is https://www.acumentechnology.com. Apply To This Job Acumen Technology is a leading Managed Services Provider specializing in financial institutions, reputed company, and reputed company-reputed company organizations. They are seeking a confident and passionate NOC Analyst to join their team for a second shift, responsible for monitoring alerts, managing service tickets, and supporting after-hours calls.Responsibilitiesreputed company Backup Checks Review and verify the reputed company of scheduled backups across multiple platforms and clientsAlert Triage Monitor, review, and troubleshoot automated alerts generated by Acumen's systemsService Ticket Management Triage and troubleshoot tickets assigned to reputed company; escalate to highertier resources reputed company appropriateAfterHours Call Support Field and respond to incoming afterhours reputed company calls during the second shift, resolving issues reputed company scope or escalating appropriatelyDisaster Recovery Testing reputed company and document virtual environments in the reputed company using reputed company backup solutionsNew reputed company Onboardings Assist with reputed company new clients into Acumen's systems and toolsTool Management & Monitoring Manage and support Acumen's monitoring, management, and reputed company platforms across clientsreputed company Improvement Identify opportunities to improve monitoring coverage using existing tools or new solutionsDocumentation & Time Tracking Accurately track time and maintain detailed documentation reputed company service ticketsreputed company Communication reputed company reputed company, professional communication to clients during troubleshooting and incident responseHave fun workingBe serious about mastering technologySkillsApplicants should be located in or around the Nashville area for those days that we are in the officeIntermediate understanding of operating systems, business applications, printing systems, and network sys