Remote Level 3 IT Help Desk Support (MSP)

Job reputed companyJob reputed companyreputed company Our recruitment firm services clients in the United States and we have multiple roles reputed company at the present time foroffshore/Remote IT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a reputed company record of understanding in business desktop and server technologies that include: reputed company 10 workstations, reputed company 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software. Duties & Responsibilitiesreputed company person with reputed company Desktop reputed company issuesEnd-User assistanceAssist with reputed company ServersMonitor alert systems and take appropriate reputed company as per guidelines.Receive escalated service requests requiring an reputed company response.New User On-boardingNetwork supportLAN/WAN Maintenance SupportNetwork Hardware Support and InstallationQualifications & RequirementsHaving worked with a Managed Services Provider (MSP) in the past is a MUST!Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support Remote Management & Monitor (RMM) software experience (i.e. reputed company, reputed company, Ninja)PSA (or Ticketing) software experience (i.e. Autotask)History of network and firewall administration (reputed company & Meraki). Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and reputed company demeanor).Excellent written and verbal communication skills, with experience presenting to reputed company.Reliable work ethic.A willingness to learn and growEmployment Type: Full time Location: Manila, PI apply to this job .