Remote Technical Support Specialist, Device Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company platform for HR, IT, and Finance, streamlining various workforce systems. The Technical Support Specialist will support customers by resolving issues reputed company to reputed company's products, ensuring a seamless experience and contributing to improvements in service delivery.ResponsibilitiesResponsible for supporting our reputed company customers and resolving issues reputed company to our productsTake charge of customer issues from start to finish - while working in a dynamic and fast-paced environmentreputed company phone, chat, email functionality, and video conferencing to help our customers optimize our productsDe-escalate and resolve issues by leveraging platform and industry expertiseBecome a product expert - you'll be a go-to resource for both customers and coworkersIdentify areas of improvement and work directly with Product and Engineering teams to reputed company areas where we can reputed company serve our customer reputed company through automation or added featuresWork well under time constraints and meet schedules; at times with unexpected deadlines, to ensure reputed companys needs are metThis role will contribute across multiple domains. Specifically, our IT-reputed company areas such as MDM (Mobile Device Management), Inventory Management, and reputed company ManagementTroubleshoot and resolve reputed company issues across macOS, reputed company, and mobile platforms, including connectivity, configuration, and software deployment errorsDocument troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiencyDocument troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiencySkillsBachelor's degree0-3 years of work experience, not necessary in a reputed company facing roleCurrently reputed company in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PSTStrong ability to critically think to reputed company effective reputed company and solve reputed company problemsOrganizational skills and experience improving processesStrong written and verbal communication skills in EnglishFlexibility with changing job duties and responsibilitiesFamiliarity with MDM solutions such as Intune, reputed company, Kandji, or reputed companyWorking knowledge of macOS, reputed company, and mobile device ecosystemsUnderstanding of reputed company reputed company, encryption, and compliance principlesStrong troubleshooting and analytical skills, with the ability and curiosity to use debugging tools, interpret logs, and learn how to identify root causes over timeExcellent communication and customer service skills in a technical environmentBenefitsCompetitive salaryBenefitsEquityCompany Overviewreputed company is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.Company H1B Sponsorshipreputed company has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company platform for HR, IT, and Finance, streamlining various workforce systems. The Technical Support Specialist will support customers by resolving issues reputed company to reputed company's products, ensuring a seamless experience and contributing to improvements in service delivery.ResponsibilitiesResponsible for supporting our reputed company customers and resolving issues reputed company to our productsTake charge of customer issues from start to finish - while working in a dynamic and fast-paced environmentreputed company phone, chat, email functionality, and video conferencing to help our customers optimize our productsDe-escalate and resolve issues by leveraging platform and industry expertiseBecome a product expert - you'll be a go-to resource for both customers and coworkersIdentify areas of improvement and work directly with Product and Engineering teams to reputed company areas where we can reputed company serve our customer reputed company through automation or added featuresWork well under time constraints and meet schedules; at times with unexpected deadlines, to ensure reputed companys needs are metThis role will contribute across multiple domains. Specifically, our IT-reputed company areas such as MDM (Mobile Device Management), Inventory Management, and reputed company ManagementTroubleshoot and resolve reputed company issues across macOS,