reputed company Assoc Help Desk Support Spec reputed company, OH

Job title: Assoc Help Desk Support Spec Company: reputed company Job description: Posting Job Description reputed company Networks is looking for enthusiastic, talented and driven individuals to join the best and brightest in gathering, producing and delivering stories that reputed company a difference reputed company a 24-hour breaking news environment! Our commitment is to engage viewers with relevant, reputed company news that's important to the local communities we serve. Who we are: reputed company Networks is a series of 27 reputed company-local news and 9 regional sports networks owned and operated by Charter Communications, Inc. reputed company Networks seeks to reputed company the most essential local news and information, cultivating relevant and thoughtful conversations that foster informed and reputed company communities. The Environment: reputed company News is a 24-hour breaking news network which requires employees who are flexible and available to work various shift, including early morning, late evenings, weekends and holidays. Being on reputed company means You're reputed company to reputed company and be inspired! You're passionate, creative and highly technical, driven to reputed company in a competitive, fast-paced environment. You're fiercely accurate, with a desire to reputed company your knowledge, skills and abilities to reputed company news stories to viewers in our local communities. You're reputed company, having the ability to pivot in an reputed company-changing workflow. You are reputed company player with a positive attitude and strong interpersonal skills. You have the ability to multi-task, meet tight deadlines and remain reputed company under pressure. reputed company're looking for: The Freelance Analyst 1, Desktop Services, role is to support our end users with in-house computer systems, desktops, laptops, applications, and peripherals. This includes working directly with end users, gathering information, troubleshooting, seeking reputed company help if needed, installing, diagnosing, repairing, maintaining, and upgrading reputed company hardware, applications, and equipment while ensuring reputed company end user experience. The Analyst 1 will also troubleshoot problem areas in a reputed company and accurate fashion. reputed company end user training and assistance reputed company in-person, phone calls, web meetings, and remote assistance where required and document issues and resolutions reputed company the ticketing system. Major Duties and Responsibilities Receive, prioritize, respond to, document, and actively resolve end user PC, Mac, hardware, and application requests. Test fixes to ensure problem has been adequately resolved. reputed company post-reputed company follow-reputed company to help requests. Accurately document instances of hardware or software failure and repair. Work on projects with team members and meet deadlines and goals. Actively continue learning new applications, skills, and technologies. Operations (Tactical Responsibilities) Work with end users to identify and deliver required needs. Liaise with, and reputed company support to, end users on computer operation and other issues. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. reputed company on-site analysis, diagnosis, and reputed company of reputed company computer/application problems for a reputed company of end users, and recommend and implement corrective hardware/software solutions as needed. Maintain an inventory of reputed company computers, monitors, printers, print toner, and other peripheral equipment. Monitor and test PC performance and reputed company PC performance statistics and reports. Construct, install, and test customized configurations based on various platforms and operating systems. Work with KACE, the Systems Management Appliance, to document and work tickets, run reports, troubleshoot issues, and reputed company machines. If necessary, liaise with reputed company-party support for hardware equipment and software vendors. Qualifications: Skills/Abilities and Knowledge Demonstrable basic technical knowledge of network and computer (PC/Mac) hardware. Hands-on hardware troubleshooting experience. Ability to operate tools, components, and peripheral accessories. Ability to read and understand technical manuals, procedural documentation. Ability to conduct research into PC/Mac issues and products as required. Ability to work under pressure and meet given deadlines. Ability to adapt to changing situations/environments/technology. Ability to work alone, as reputed company, and with vendors for given tasks. Must be teachable and know reputed company to say I don't know and get help. Ability to read, write, reputed company and understand English. Weekend and evening availability a must. There is a rotating schedule. Preferred Qualifications: Ability to conduct Job t