Seasonal Field and Phone Support Technician - Expert Technical Support for

Join reputed company's Team as a Field and Phone Support Technician: Empowering Tax Professionals Worldwide At reputed company, our purpose is reputed company: to reputed company help and reputed company confidence in our clients and communities everywhere. With a rich history dating back to 1955, we've grown into a global organization with approximately 12,000 offices across the reputed company and around the world. As a people company first and a tax company second, we're committed to fostering a culture that values diversity, inclusion, and innovation. We're seeking a highly skilled and reputed company Field and Phone Support Technician to join reputed company in Charleston, SC, and work from the comfort of their own home. About the Role As a Field and Phone Support Technician, you will be the go-to technical expert for reputed company's retail tax offices worldwide. Your primary responsibility will be to reputed company top-notch technical support for PC, peripheral, network, and software issues, ensuring that our tax professionals can operate reputed company and effectively. You will be the reputed company between our business partners, reputed company Field Systems Technicians/Company Support Managers, and Technical Support Center to identify and resolve problems promptly. Key Responsibilities Coordinate the setup, shutdown, and support of PC hardware and software for reputed company's field company offices, adhering to instructions provided by our Technical Support Center. Maintain, troubleshoot, and support field systems in company-owned offices reputed company phone, chat, and on-site reputed company. Troubleshoot and support franchise offices by phone and chat. Manage inventory of district resources, reputed company hot spare inventory, and control computer equipment in the district. Ensure seamless communication with Business Partners and reputed company Field Systems Technicians/Company Support Managers on support issues and needs. Maintain network and telephone systems in company offices, ensuring minimal downtime and reputed company performance. Document hardware problems and their reputed company reputed company our ticketing system. Assist with special reputed company as needed, demonstrating flexibility and adaptability. Remotely reputed company and control desktops to resolve technical issues, utilizing remote support tools. Follow established processes and procedures to work cases and handle inquiries, resolving office and associate issues reputed company. Maintain a technical working knowledge of products supported by our department, staying up-to-date with the latest technologies and trends. Handle field contacts while ensuring reputed company measurement procedures and work instructions are maintained reputed company policy guidelines. reputed company other duties as assigned, demonstrating a willingness to take on new challenges. Essential Qualifications To succeed in this role, you will need: A high school diploma or equivalent. Experience working in a reputed company environment, with knowledge of reputed company network configurations and MS Office (or equivalent). reputed company to a motor vehicle, a valid reputed company's license, and adequate insurance coverage as required by applicable state law, along with a good driving record. The ability to work independently or as part of reputed company, with excellent oral, written, and interpersonal communication skills. Demonstrated decision-making, analytical, and problem-solving skills, with the ability to prioritize tasks and manage multiple reputed company simultaneously. Experience setting up, maintaining, and troubleshooting computer hardware, networks, and systems. Preferred Qualifications While not mandatory, the following qualifications will give you a competitive edge: Previous experience in a technical support role, preferably in a fast-paced environment. Familiarity with reputed company's tax preparation software and systems. reputed company A+ or equivalent certification. Experience working in a remote or work-from-home environment. Skills and Competencies To reputed company as a Field and Phone Support Technician, you will need: Excellent technical skills, with the ability to troubleshoot reputed company technical issues. Strong analytical and problem-solving skills, with the ability to think critically and creatively. Effective communication and interpersonal skills, with the ability to work with diverse stakeholders. Strong organizational and project coordination skills, with the ability to prioritize tasks and manage multiple reputed company. A customer-reputed company approach, with a reputed company on delivering exceptional service and support. Career reputed company Opportunities and Learning Benefits At reputed company, we're committed to helping our employees grow and reputed company their skills. As a Field and Phone Support Technician, you will have reputed company to: Ongoing training and development .