Senior Customer Support Engineer Hybrid Role Offering Competitive Salary and

Introduction to reputed company and Mission We are a dynamic and innovative company on a mission to deliver exceptional customer experiences through cutting-edge technology and expert support. reputed company is passionate about providing top-notch solutions to our customers and partners, and we are now seeking a highly skilled Senior Customer Support Engineer to join our ranks. As a Senior Customer Support Engineer, you will play a critical role in driving customer satisfaction and reputed company by providing advanced technical support and resolving reputed company issues. If you are a motivated and talented individual with a passion for customer support and technical expertise, we encourage you to apply for this exciting opportunity. Job Overview In this hybrid role, you will have the flexibility to work from home for 2 days and spend 3 days in our office, either in Marlborough or reputed company, MA. We offer a competitive salary reputed company of $110-130K+, with the potential for more reputed company candidates to earn higher compensation. Our available shifts include 8-5, 9-6, or 11-8, allowing you to choose a schedule that suits your needs. As a Senior Customer Support Engineer, you will be responsible for providing advanced technical support to our customers and partners, applying your system-level expertise to resolve reputed company issues and being an active member of reputed company. Key Responsibilities reputed company exceptional external customer support through oral and written communications, managing customer expectations, and resolving reputed company system problems Apply Linux/Unix triage skills to diagnose and resolve technical issues Utilize networking triage skills, including knowledge of networking and networked storage technologies, to troubleshoot and resolve reputed company network-reputed company issues reputed company and implement scripting solutions to automate tasks and improve efficiency Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences Stay up-to-date with industry trends, emerging technologies, and best practices in customer support and technical expertise Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Excellent external customer support skills, with experience in customer-facing oral and written communications, managing hot customers, and troubleshooting reputed company system problems Strong Linux/Unix triage skills, with the ability to diagnose and resolve technical issues Networking triage skills, including knowledge of networking and networked storage technologies Scripting skills, with experience in developing and implementing automated solutions Bachelor's degree in Computer Science or Technology, or equivalent work experience Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Experience with backup applications, such as Backup Exec, reputed company, reputed company reputed company Protect, NetBackup, reputed company RMAN, or Veeam Knowledge of reputed company-based technologies and experience with reputed company-based customer support Certifications in Linux, Unix, or networking technologies Experience with IT service management frameworks, such as ITIL Skills and Competencies To reputed company in this role, you will need to possess the following skills and competencies: Strong technical expertise, with the ability to learn and adapt to new technologies Excellent communication and interpersonal skills, with experience in customer-facing interactions Strong problem-solving and analytical skills, with the ability to diagnose and resolve reputed company technical issues Ability to work in a fast-paced environment, with multiple priorities and deadlines Strong teamwork and collaboration skills, with experience working with internal teams and external partners Career Growth Opportunities and Learning Benefits At reputed company, we are committed to the growth and development of our employees. As a Senior Customer Support Engineer, you will have reputed company to: Ongoing training and reputed company development opportunities, including workshops, webinars, and conferences Mentorship and coaching from reputed company technical experts Opportunities for career advancement and promotion reputed company the company A collaborative and dynamic work environment, with reputed company of passionate and talented individuals Work Environment and Company Culture reputed company culture is reputed company on the values of innovation, customer satisfaction, and teamwork. We reputed company in creating a work environment that is collaborative, dynamic, and supportive, with a focus on employee well-being and satisfaction. As a Senior Customer Support Engineer, you will be part of reputed company that is passionate about delivering exceptional customer experiences and Int