Senior Network Engineer IS, Voice Automation and Provisioning, Virtual

Providence caregivers are not simply valued theyre invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.Strong expertise in Cisco voice migration and deployment on Cisco CUCM. This role focuses on designing, provisioning, and implementing enterprise Cisco VoIP-based telecommunications systems within a large healthcare environment. The ideal candidate will have programming and Development approach and mindset, Experience in bulk phone provisioning, site design, Cisco Call Handler configurations, and voicemail setup, ensuring smooth migrations and deployments across the organization. This role will morph into Full Cisco Devnet Voice Automation engineering role. Experience with Python Scripting and automation on CUCM Platform is a must. Providence supports 100% virtual work for residents located in the following areas:AlaskaWashingtonOregonMontanaCaliforniaTexas: Lubbock (within 75 miles)Texas: Levelland (within 75 miles)Texas: Plainview (within 75 miles)Please note the following important details regarding this position:This posting includes multiple openings of the Senior Network Engineer IS, Voice Automation and ProvisioningEssential Functions:Migration & Deployment Expertise:Lead large-scale Cisco phone provisioning projects, including bulk deployments and configuration (BAT)Design and implement site-specific telecom solutions, ensuring seamless integration with enterprise standardsConfigure and optimize Cisco Call Handlers and voicemail systems for new and migrated environmentsExecute end-to-end migration plans, including cutover strategies, validation, and post-deployment supportTelecom Design & Standards:Develop and maintain telecom standards, procedures, and performance requirements for enterprise environmentsEnsure compliance with regulatory and security requirements during migrations and deploymentsTroubleshooting & Support:Perform advanced troubleshooting for voice infrastructure issues during and after migrationsCollaborate with cross-functional teams to resolve complex technical challenges quicklyDocumentation & Process Improvement:Create detailed documentation for provisioning, migration workflows, and configuration standardsIdentify opportunities for automation and process optimization in deployment activitiesCollaboration & Customer Service:Partner with business leaders and stakeholders to align migration strategies with organizational goalsProvide exceptional customer service and maintain a professional, collaborative approachMonitoring and Optimization:Spearhead monitoring, diagnosing, and optimizing network systemsPrepare detailed management documentation outlining root causes, performance issues, and resolution strategiesChange Control & Incident and Request Management:Ensure adherence to change management policies for thorough documentation and complianceMaintain alignment with organizational requirements for incident management, including SLA and SLT complianceRequired Qualifications:Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience5 or more years of related experienceExperienced in automation, specifically related to deployment, recovery, or other manual processesExperienced with n-tier solutions.Experienced with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)Experienced with influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service ExpectationsExperienced leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirementsExperienced with leveraging data and metrics to drive behavior, process, and priority decisionsExperienced with using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problemsExperienced in problem solving using systematic procedures and investigating problems utilizing root cause analysisPreferred Qualifications:6 or more years preferredExperience in a Healthcare environmentCisco certifications such as CCNP Collaboration or equivalent5+ years of experience supporting enterprise Cisco voice platformsDemonstrated experience leading and supporting large-scale migrations and deployments of Cisco VoIP solutions (10k+Endpoints)Hands-on expertise with Cisco collaboration platforms, including CUCM, Unity Connection, CUBE, and Emergency ResponderExperience with Oracle SBCs, Microsoft Teams Direct Routing, Avaya, and GenesysSolid understanding of Cisco call handlers, voicemail configuration, and dial plan designStrong working knowledge