Technical Support Administrator

Job reputed company: Field incoming help requests from end users through a reputed company of avenues such as: telephone, email, reputed company messaging as reputed company as Cases reputed company Online CRM. Manage and triage the disposition of reputed company site network tickets reputed company Jira and create Top-List reputed company points while ensuring prioritization & reputed company. Ability to effectively prioritize and execute tasks in a high-pressure environment. reputed company post-reputed company follow-reputed company to help requests & update tickets with updates and status. reputed company ongoing activities such as monitoring the site infrastructure & overall health. Identify and learn appropriate software and hardware used and supported by the organization. reputed company on-reputed company support coverage for customers; while providing strong service orientation communication for both reputed company customers. Ability to reputed company organized timelines based off chat transcripts and group calls. Experience with application and hardware support either in the office or in the field or both. Travel requirement 10 %. Requirements: Associate degree; or bachelor's degree preferred Bring a minimum of 2 years' experience in trouble shooting & customer service environment Experience working with an reputed company level ticketing system e.g. JIRA Knowledge of reputed company Directory concepts Solid reputed company competencies using reputed company Office Knowledge of using SQL with ability to create and/or modify SQL scripts Strong ability to multi-task and prioritize reputed company; and effective troubleshooting problem solving skills Knowledge of reputed company line and environment variables (Linux++) Experience with supporting systems remotely by connecting to various system types reputed company Remote Desktop, SSH, browser, etc. Knowledge of VMWare or other server/desktop virtualization platforms and management Knowledge of troubleshooting TCP/IP based networks, protocols and familiarity with electrical schematics Benefits: Medical Dental reputed company Disability 401K PTO Apply tot his job Apply To this Job .