Source description
About the role
Brief Role : Job Description . Respond to customer requests via on- line communication tools and e- mail in a timely and accurate manner Responding to Application Alerts based on monitoring tools as first responder Review/ assess technical situation and establish case priority/ severity in accordance with the service level agreement Provide technical support on software products and related systems. Offer appropriate alternative solutions Perform weekly and monthly issues analysis and reporting Addition Information Salary: INR 2, 00, 000 - 5, 00, 000 P. A. Industry: BPO / Call Centre / ITES Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations Role Category: Voice Role: Officer Technical Support Desired Candidate Profile Should be flexible to work in rotational shifts. End to End Transaction of Reports. Ability to deliver superior customer service Sound analytical and organizational skills Excellent oral/ written communication skills Graduation in any stream of Education or Post- Graduation in any stream For more details and jobs - Please visit our website http: / / www. rightstepconsulting. com/ technical- support- jobs- in- noida. php
More at RIGHT STEP CONSULTING PRIVATE LIMITED