Application Support/ Ahmedabad (WFO)

Job Role: AOP Application Support L1 (247 Production Support) Experience: 25 Years Location: Ahmedabad Shift: 247 Rotational Shifts / On-call Support Key Responsibilities Provide 247 production support for AOP applications Manage Incidents, Problems, Changes, and Service Requests via ServiceNow Monitor application health, batch jobs, integrations, and system alerts Ensure SLA adherence and timely incident resolution Coordinate with L2/L3 teams, vendors, and business stakeholders Support Major Incident Management (P1/P2), RCA, and deployment activities Maintain SOPs, runbooks, shift handovers, and knowledge documentation Mandatory Skills: Strong experience in ServiceNow ITSM modules Hands-on experience in 247 application production support Good troubleshooting and incident management skills Experience in Incident, Problem, Change & Request Management Preferred Skills: Exposure to Azure/GCP environments Knowledge of APIs, integrations, batch processing, and monitoring tools Requirements: Experience supporting business-critical applications Strong communication and analytical skills Ability to work in rotational shifts and high-pressure environments. Job Role: AOP Application Support L1 (247 Production Support) Experience: 25 Years Location: Ahmedabad Shift: 247 Rotational Shifts / On-call Support Key Responsibilities Provide 247 production support for AOP applications Manage Incidents, Problems, Changes, and Service Requests via ServiceNow Monitor application health, batch jobs, integrations, and system alerts Ensure SLA adherence and timely incident resolution Coordinate with L2/L3 teams, vendors, and business stakeholders Support Major Incident Management (P1/P2), RCA, and deployment activities Maintain SOPs, runbooks, shift handovers, and knowledge documentation Mandatory Skills: Strong experience in ServiceNow ITSM modules Hands-on experience in 247 application production support Good troubleshooting and incident management skills Experience in Incident, Problem, Change & Request Management Preferred Skills: Exposure to Azure/GCP environments Knowledge of APIs, integrations, batch processing, and monitoring tools Requirements: Experience supporting business-critical applications Strong communication and analytical skills Ability to work in rotational shifts and high-pressure environments.