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WE ARE HIRING TECHNICAL SUPPORT ADVISORS Requirement 1: Technical Support Advisor (Experienced) CTC: Up to 6.5 LPA Shift: US Shift Joining: Immediate Joiners Only Eligibility - Minimum 1 year of experience in International Voice Technical Support - Excellent communication skills - Robust technical troubleshooting expertise - Good knowledge of - Windows Operating System - Microsoft Applications - Networking Basics - Remote Troubleshooting Roles & Responsibilities - Provide technical support for software and digital products. - Troubleshoot issues related to installation, activation, licensing, subscriptions, and software updates. - Diagnose and resolve Windows OS and application-related issues. - Assist customers with account setup and configuration. - Guide customers through step-by-step troubleshooting. - Escalate complex technical issues to the appropriate support teams. - Meet quality standards and SLA targets while delivering an excellent customer experience. Requirement 2: Technical Support Advisor (Freshers) CTC: Up to 4 LPA Shift: US Shift Joining: Immediate Joiners Only Eligibility - Freshers with excellent communication skills - Basic knowledge of macOS, Apple devices, and troubleshooting - Passion for technical support and customer service - Willingness to work in US shifts Roles & Responsibilities - Assist Mac users in troubleshooting hardware and software-related issues. - Support customers with macOS configuration, account setup, and application troubleshooting. - Resolve issues related to software installation, updates, and system settings. - Guide users through step-by-step troubleshooting over voice. - Document customer interactions and resolutions accurately. - Escalate complex technical issues to higher-level support teams. - Ensure high customer satisfaction while adhering to quality and SLA standards. Location: Bengaluru Call & Book Your Interview Today! - Vijay: 9380300644 - Neha: 9742630123 - Charan: 7829336202 - Chethana: 7829336034 Know someone who fits these roles Tag them or share this opportunity! .
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