Change Manager - ITIL Change Management

As a Change Manager at our company, you will be responsible for leading the Change Management function within our IT infrastructure landscape. Your role will involve overseeing all change-related processes, managing a team of approximately 15 professionals, and ensuring compliance with organizational standards and external audit requirements. The ideal candidate for this position will have deep knowledge of ITIL-based practices and a proven track record of managing technical processes and team performance effectively. Key Responsibilities: - Lead a team of around 15 members involved in IT Change Management and related infrastructure support processes. - Independently manage the entire Change Management lifecycle, including planning, risk assessment, implementation, review, and documentation. - Chair and coordinate Change Advisory Board (CAB) meetings, ensuring stakeholder collaboration and proper governance. - Oversee and ensure successful execution of external audits, internal compliance checks, and adherence to regulatory standards. - Monitor, track, and report on process KPIs and team-level performance metrics; proactively identify and address performance or skill gaps. - Maintain a robust change schedule and ensure accurate documentation in ITSM tools such as ServiceNow, BMC Remedy, etc. - Evaluate change requests for technical and business impact, ensuring minimal disruption to operations. - Provide guidance and support to the team in handling critical or emergency changes. - Foster a culture of continuous improvement in process efficiency, documentation quality, and team performance. - Engage in post-change reviews and RCA processes for failed or high-risk changes. Required Qualifications: - Bachelor's degree in Computer Science, Information Systems, or a related discipline. - Minimum of 5 years of experience in IT Service Management or Infrastructure Operations. - At least 2 years in a Change Manager or leadership role with direct team management responsibilities. - Strong, in-depth understanding of Change Management and related ITSM processes, particularly within large enterprise environments. - Familiarity with handling audits, compliance protocols, and performance management frameworks. - Proficient in ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell). As a Change Manager at our company, you will be responsible for leading the Change Management function within our IT infrastructure landscape. Your role will involve overseeing all change-related processes, managing a team of approximately 15 professionals, and ensuring compliance with organizational standards and external audit requirements. The ideal candidate for this position will have deep knowledge of ITIL-based practices and a proven track record of managing technical processes and team performance effectively. Key Responsibilities: - Lead a team of around 15 members involved in IT Change Management and related infrastructure support processes. - Independently manage the entire Change Management lifecycle, including planning, risk assessment, implementation, review, and documentation. - Chair and coordinate Change Advisory Board (CAB) meetings, ensuring stakeholder collaboration and proper governance. - Oversee and ensure successful execution of external audits, internal compliance checks, and adherence to regulatory standards. - Monitor, track, and report on process KPIs and team-level performance metrics; proactively identify and address performance or skill gaps. - Maintain a robust change schedule and ensure accurate documentation in ITSM tools such as ServiceNow, BMC Remedy, etc. - Evaluate change requests for technical and business impact, ensuring minimal disruption to operations. - Provide guidance and support to the team in handling critical or emergency changes. - Foster a culture of continuous improvement in process efficiency, documentation quality, and team performance. - Engage in post-change reviews and RCA processes for failed or high-risk changes. Required Qualifications: - Bachelor's degree in Computer Science, Information Systems, or a related discipline. - Minimum of 5 years of experience in IT Service Management or Infrastructure Operations. - At least 2 years in a Change Manager or leadership role with direct team management responsibilities. - Strong, in-depth understanding of Change Management and related ITSM processes, particularly within large enterprise environments. - Familiarity with handling audits, compliance protocols, and performance management frameworks. - Proficient in ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell).