Technical Support Specialist

Role Overview: As a TSX Chat Executive at Teleperformance, you will be responsible for providing technical support to customers through the chat process. Your role will involve resolving customer queries related to software, hardware, internet, and basic troubleshooting in a timely and accurate manner while ensuring high customer satisfaction. You will also need to identify, analyze, and escalate complex technical issues when necessary, maintain proper documentation of customer interactions and resolutions, and adhere to process guidelines. The role requires the ability to multitask, work in a fast-paced environment, and have good written communication skills in English. Key Responsibilities: - Provide technical support to customers through chat process - Resolve customer queries related to software, hardware, internet, and basic troubleshooting - Deliver accurate and timely resolutions while maintaining high customer satisfaction - Identify, analyze, and escalate complex technical issues when required - Maintain proper documentation of customer interactions and resolutions - Ensure professional communication and adherence to process guidelines - Ability to multitask and work in a fast-paced environment - Good written communication skills in English required Qualifications Required: - Fresher to 2 years of experience - Basic knowledge of computers Please note: Interested candidates can share their resumes at [HIDDEN TEXT]. Teleperformance offers exciting growth opportunities and the chance to be part of a dynamic team. Role Overview: As a TSX Chat Executive at Teleperformance, you will be responsible for providing technical support to customers through the chat process. Your role will involve resolving customer queries related to software, hardware, internet, and basic troubleshooting in a timely and accurate manner while ensuring high customer satisfaction. You will also need to identify, analyze, and escalate complex technical issues when necessary, maintain proper documentation of customer interactions and resolutions, and adhere to process guidelines. The role requires the ability to multitask, work in a fast-paced environment, and have good written communication skills in English. Key Responsibilities: - Provide technical support to customers through chat process - Resolve customer queries related to software, hardware, internet, and basic troubleshooting - Deliver accurate and timely resolutions while maintaining high customer satisfaction - Identify, analyze, and escalate complex technical issues when required - Maintain proper documentation of customer interactions and resolutions - Ensure professional communication and adherence to process guidelines - Ability to multitask and work in a fast-paced environment - Good written communication skills in English required Qualifications Required: - Fresher to 2 years of experience - Basic knowledge of computers Please note: Interested candidates can share their resumes at [HIDDEN TEXT]. Teleperformance offers exciting growth opportunities and the chance to be part of a dynamic team.