Source description
About the role
Job description About The Professional Services Team Mission: Empower Rubrik customers to achieve their full potential by providing exceptional technical expertise, strategic guidance, and personalized support. Vision :The Professional Services team at Rubrik is dedicated to helping our customers succeed. The team offers a comprehensive range of services designed to accelerate the digital data security transformation and maximize the value of Rubrik investment. Overview Of The Role And Responsibilities Product Implementation: Seamlessly deploy and configure Rubrik solutions to meet specific customer's needs. Training and Education: Equip customer's with the knowledge and skills to effectively manage and leverage Rubrik solutions. Consulting: Leverage the deep industry expertise to address unique business challenges and develop tailored solutions. Process Adherence : The consistent and accurate following of established procedures, guidelines, and standards within Professional Services organization What Success Looks Like Accelerated Time to Value: Drive rapid adoption of Rubik's solutions, enabling customers to realize significant benefits quickly. CSAT : Positive CSAT scores and Customer accolades Peer recognition : To Demonstrate the effectiveness as a team player Required Technical Skills Virtualization: VMware, Hyper-V, Nutanix Scripting: GraphQL, API, PowerShell, Python Networking: Distributed and standard switching Databases: Oracle, SQL, Exchange, SAP HANA (and other non-MS databases) NAS Systems: Understanding and integration of various NAS vendor technologies Cloud Providers: Expertise in Azure, AWS, and GCP, including cloud architecture and deployment of cloud resources Kubernetes: Understanding and integration of Kubernetes (preferred) Interpersonal Skills Technical Mastery: Leverage your deep understanding of Backup architecture to provide expert guidance and support Technical Prowess: Proven experience in networking, storage, and datacenter operations. Problem-Solving: A strong aptitude for troubleshooting complex technical issues. Customer Focus: A passion for delivering exceptional customer experiences. Communication Skills: Excellent verbal and written communication skills. Team Player: Ability to collaborate effectively with cross-functional teams Qualifications Bachelor's degree in Computer Science or related field 7+ years of experience in Professional Services and Customer Support role Experience in Data Backup industry Strong problem-solving and analytical skills Excellent communication and teamwork abilities Experience with cloud platforms (AWS, GCP, Azure)
More at Rubrik