IT Operation Analyst I (Bengaluru)

IT Operations Analyst 1 Manages or performs work associated with analysis, design, implementation, operation, deployment, and support of the organization's information technology resources (including computer hardware, operating systems, communications, software applications, data processing and security), telecommunication systems, and software/database products by internal staff, outsourcing staff, or consultants. Activities include developing information technology strategies, polices and plans; maintenance and use of information technology resources; training and supporting technology users; telecommunications network planning, operations and site acquisition; programming software/database products for sale to external customers; developing pc, online, and mobile games; and internet product management & operations. Drive efficiency and effectiveness of the incident management process Develop and maintain the Incident Management System including: Identifying all incidents Matching incidents against incidents with workarounds in place Resolving incidents as quickly as possible Prioritizing incidents in terms of impact and urgency Escalating incidents to other teams as necessary to ensure timely resolution Monitor the performance of incident management processes and seek to continuously improve the process Facilitate post mortem meetings and ensure that action items regarding Incident Management are effectively carried out Ensure that incident details are accurately recorded in incident tracking system Participate in regularly scheduled Disaster Recovery testing Attend infrastructure and/or application turnover sessions to maintain an end to end understanding for incident resolution Facilitate management teleconference bridges to determine business impact and decisions regarding next steps and provide regular incident notifications to impacted lines of business and IT Mgmt. Update incident records with appropriate data including business impact, application affe .