Panel Helpdesk Associate

Intake, triage, investigate, and respond to inquiries directed to Sagos respondent help desk, maintaining our companys reputation for high-quality service Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible Work with internal teams to troubleshoot issues that impact respondent experiences Escalate complex issues appropriately and follow up to ensure timely resolution Learn and stay up-to-date on Sagos technologies and procedures Follow appropriate communication procedures, guidelines, and policies Other duties as assigned Requirements Education: High School diploma/GED required Experience in market research a plus. Experience with customer service ticketing software a plus Proficiency in additional languages ( French, Spanish) is required for handling region-specific tickets Computer Skills: Proficient in Microsoft Office including Word, Excel and PowerPoint Experience working with cloud-based software .