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About the role
- Intake, triage, investigate, and respond to inquiries directed to Sagos respondent help desk, maintaining our companys reputation for high-quality service - Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible - Work with internal teams to troubleshoot issues that impact respondent experiences - Escalate complex issues appropriately and follow up to ensure timely resolution - Learn and stay up-to-date on Sagos technologies and procedures - Follow appropriate communication procedures, guidelines, and policies - Other duties as assigned Requirements Education: - High School diploma/GED required - Experience in market research a plus. - Experience with customer service ticketing software a plus - Proficiency in additional languages ( French, Spanish) is required for handling region-specific tickets Computer Skills: - Proficient in Microsoft Office including Word, Excel and PowerPoint - Experience working with cloud-based software .
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