AI Engineer - Retail (LH)

Every week we move millions of products to our customers at record speeds. Brilliant customer experiences at this kind of pace, require fresh and appealing products to be available whenever and however our customers shop with us. And in this area of our business, we help to make sure that happens.

By engineering innovative, smart technology, we put the tools in our colleagues’ hands to power a global supply chain. Whether it’s wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep ours and stores operating smoothly around the clock, because what’s important to our customers, is important to us.

We are looking for an AI Engineer to work within a team engaged in delivering and running multi brand AI powered telephony and chat system in Azure. The role involves ensuring the scalability, reliability, security, and efficiency of the application.

About the role

Help lead on the delivery of best in class Generative & Agentic AI services to Sainsbury’s

Deploy and configure production systems, with a particular focus on automation, scalability and security.

Collaborate with other Engineers to design, implement and evolve the system

Engage in the expansion of the evaluation framework, collaborating with product owners and architects to ensure that solutions help customers and achieve the logistics business goals

Monitor new features/functionality and assess their Ops implications to continuously improve services.

Discover and recommend ways to improve reliability and efficiency

Maintain an overarching service dashboard and reporting

Produce and maintain documentation of support processes & resolutions to known operational issues.

Participate in a 24/7 on call rota as required

Essential Criteria:

Proven Azure commercial experience in AI Foundry, ACS / Telephony, Voice Live, Azure ML

Proven industry experience with Python, Javascript, Typescript, React, Redux, Java

Experience with LLM’s including realtime models

Experience with Docker, Container Apps, containerised distributed systems, Terraform, Kafka, New Relic, MCP, Websockets

Experienced in writing automated tests and maintaining CI/CD pipelines

Proven experience of source and version control tools such as GitHub

Be experienced working with Agile delivery teams in a fast paced, DevOps environment

Be diligent and positive about tracking (JIRA), system monitoring, security & auditing

Feed your insights to continuously improve the platform

Be an active contributing part of an agile development team

The ability to engage with and influence stakeholders

Desirable:

Familiarity with Genesys would be a positive

As well as lots of on-the-job training and endless opportunities, you’ll get:

Colleague discount across our multi-brands – Sainsbury’s, Argos and Habitat

Holiday allowance

Bonus scheme

Pension plan

Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.