Technical Incident Manager| 5+ years | Bangalore

Technical Incident Manager Experience: 5+ Years Shift: APJ Shift (Monday to Friday) with weekend support on a need basis. Key Responsibilities: Manage the complete incident lifecycle, ensuring timely resolution with minimal business impact. Lead and coordinate incident response activities across cross-functional teams. Communicate incident status and progress to stakeholders. Escalate critical incidents appropriately and ensure adherence to SLAs. Analyze incident trends and prepare incident reports. Drive continuous improvements in incident management processes. Collaborate with technical teams to resolve production issues efficiently. Required Skills: 5+ years of experience in Technical Incident Management or Major Incident Management. Strong understanding of ITIL Incident Management processes. Excellent analytical, troubleshooting, and problem-solving skills. Experience in stakeholder and escalation management. Strong communication and coordination skills. Ability to work under pressure in a fast-paced production support environment. Experience with ITSM tools such as ServiceNow is preferred.