Service Manager Process Automation

As a Service Manager Process Automation at Siemens Mobility, you will play a crucial role in driving the digitalization and automation of business processes worldwide using Robotic Process Automation (RPA). With a focus on improving productivity and supporting data mining, you will be responsible for implementing IT services to ensure effective delivery of RPA solutions. Your main responsibilities will include: - Understanding business context, processes, and data structures to optimize service quality and customer satisfaction. - Supervising the day-to-day operations of the RPA service desk, ensuring timely resolution of incidents and service requests within defined SLAs. - Acting as the main point of contact for RPA customers and external suppliers, providing expert advice on standard processes for RPA service management. - Conducting regular reviews of RPA service processes and workflows to identify areas for optimization and enhancement. - Performing Orchestrator Maintenance, including regular updates, security fixes, and system performance supervision. - Maintaining rights management, including access maintenance for defined users and reviewing monthly invoices and monitoring the annual budget. - Supporting the development of strategies to optimize RPA usage in Siemens Mobility Operations. To excel in this role, you should meet the following qualifications: - Successfully completed studies in computer science or a related field. - Experience in acquisition, analysis, project planning, and implementation of business processes. - Knowledge of IT procedures and infrastructures such as directory services, file servers, Active Directory, VMWare, ticket systems, PKI infrastructure, software distribution, and servers. - At least 5 years of experience in IT service management with a focus on RPA solutions (preferably with UiPath), SAP, and ITIL framework. - Good understanding of RPA technologies, platforms, implementation methods, and PAM solutions. - Proficiency in at least one common programming or scripting language for deploying/distributing software. - Strong analytical and problem-solving skills with a track record of driving process improvements and operational efficiencies. - Excellent communication skills with proficiency in German and English. - Self-motivated, team-oriented, resilient, and assertive with a customer- and service-oriented approach. Siemens Mobility values diversity and is committed to providing equitable opportunities. If you are ready to bring your authentic self and contribute to shaping a better tomorrow, join Siemens in Pune as a Service Manager Process Automation. This individual contributor role may require travel to other locations within India and outside. Be a part of a global team dedicated to building the future one day at a time. Learn more about Siemens careers at [1] www.siemens.com/careers and explore the exciting world of mobility at Siemens. As a Service Manager Process Automation at Siemens Mobility, you will play a crucial role in driving the digitalization and automation of business processes worldwide using Robotic Process Automation (RPA). With a focus on improving productivity and supporting data mining, you will be responsible for implementing IT services to ensure effective delivery of RPA solutions. Your main responsibilities will include: - Understanding business context, processes, and data structures to optimize service quality and customer satisfaction. - Supervising the day-to-day operations of the RPA service desk, ensuring timely resolution of incidents and service requests within defined SLAs. - Acting as the main point of contact for RPA customers and external suppliers, providing expert advice on standard processes for RPA service management. - Conducting regular reviews of RPA service processes and workflows to identify areas for optimization and enhancement. - Performing Orchestrator Maintenance, including regular updates, security fixes, and system performance supervision. - Maintaining rights management, including access maintenance for defined users and reviewing monthly invoices and monitoring the annual budget. - Supporting the development of strategies to optimize RPA usage in Siemens Mobility Operations. To excel in this role, you should meet the following qualifications: - Successfully completed studies in computer science or a related field. - Experience in acquisition, analysis, project planning, and implementation of business processes. - Knowledge of IT procedures and infrastructures such as directory services, file servers, Active Directory, VMWare, ticket systems, PKI infrastructure, software distribution, and servers. - At least 5 years of experience in IT service management with a focus on RPA solutions (preferably with UiPath), SAP, and ITIL framework. - Good understanding of RPA technologies, platforms, implementation methods, and PAM solutions. - Proficiency in at least one common programming or scripting language for dep