Source description
About the role
Own the deployment and operation of Shakudo across customer Kubernetes environments
Design, develop, customize, and troubleshoot Helm charts for complex production deployments
Work deeply with Kubernetes primitives including deployments, stateful sets, services, ingress, storage classes, secrets, config maps, RBAC, network policies, CRDs, and operators
Debug Kubernetes issues across scheduling, networking, storage, permissions, DNS, ingress, certificates, and workload reliability
Build repeatable deployment patterns that work across different customer infrastructure environments
Assess customer infrastructure and recommend the right deployment architecture for Shakudo
Work with customer platform, DevOps, security, and infrastructure teams to deploy Shakudo into their environments
Support deployments across AWS, GCP, Azure, hybrid cloud, and on-premise Kubernetes clusters
Design for enterprise constraints such as private networking, IAM/RBAC, security controls, observability, compliance requirements, and restricted environments
Help customers make the right trade-offs across reliability, scalability, performance, cost, and operational complexity
Build and maintain infrastructure-as-code using tools such as Terraform and related cloud-native tooling
Operate cloud managed services that interface with Shakudo Kubernetes clusters, including databases, storage, networking, secrets, and identity services
Support GPU infrastructure and specialized compute environments for data and AI workloads
Improve deployment automation, release processes, upgrade workflows, monitoring, and operational runbooks
Identify recurring deployment issues and turn them into product improvements, automation, or reusable patterns
Monitor, debug, and resolve production issues in customer environments
Lead root-cause analysis for infrastructure, deployment, and platform reliability issues
Execute product upgrades, maintenance windows, rollouts, and customer-specific configuration changes
Improve observability, alerting, logging, and operational visibility across deployments
Ensure customer environments are stable, secure, scalable, and maintainable
Act as a trusted technical advisor to customers during deployment and production operations
Explain infrastructure decisions clearly to both technical and non-technical stakeholders
Collaborate with Solution Engineering, Product Engineering, and Customer Engineering teams to translate customer requirements into robust deployment architectures
Document deployment designs, customer-specific configurations, best practices, and troubleshooting guides
Represent the voice of the customer internally and influence product and platform improvements
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