Source description
About the role
Design and deliver end-to-end technical solutions on the Shakudo platform that address real-world data and AI challenges for enterprise customers
Integrate open-source and proprietary components seamlessly with the Shakudo platform using Kubernetes, Helm Charts, and infrastructure-as-code
Build elegant, production-ready solutions — not just proof-of-concepts — that customers rely on in production
Contribute to architectural decisions and establish design patterns for platform development with high autonomy
Serve as the trusted technical advisor for assigned accounts — understand their infrastructure, roadmap, and pain points deeply
Diagnose and resolve complex technical issues customers face in their data and AI stack, from Kubernetes orchestration to pipeline performance
Identify opportunities to expand Shakudo's footprint within existing accounts by connecting customer needs to platform capabilities
Navigate customer organizations effectively — from individual contributors to engineering leaders and C-suite decision-makers
Champion customer needs internally, influencing product direction and Stack team priorities
Partner with Product and Engineering teams to translate customer requirements into scalable, robust systems
Collaborate with Customer Engineering to ensure smooth hand-offs and consistent solution quality
Contribute to internal knowledge bases, solution patterns, and best practices that accelerate delivery across the team
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