End User Support Specialist

Job Title: IT Support Specialist (Onsite) Location: Pune, India Work Schedule: Monday to Friday | 8:00 AM – 4:00 PM Engagement Type: 1-Year B2B Contract Compensation: $490 USD per month Job Summary: We are seeking a dedicated IT Support Specialist to provide onsite end-user support, manage office IT infrastructure, and assist with asset and project-based activities. The role involves troubleshooting technical issues, managing device lifecycles, and coordinating with remote teams and third-party vendors. Key Responsibilities: End-User Support: Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux) Handle provisioning, deployment, replacement, and decommissioning of IT equipment Troubleshoot hardware, software, connectivity, and user-related issues Coordinate escalations with Level 2 support teams Office Infrastructure Support: Support network connectivity, printing, voice, AV, and workplace technologies Install and maintain switches, routers, and access points Assist with smart office solutions and conference room technologies Coordinate with vendors for maintenance and support Asset Management: Manage IT asset lifecycle including receiving, labeling, imaging, and tracking Conduct inventory audits and maintain accurate records Coordinate warranty repairs, redeployment, and disposal Ensure compliance with asset management policies Project & Site Support: Support office moves, hardware refreshes, and infrastructure projects Assist with events, demos, and technology deployments Provide remote hands support and vendor coordination Required Skills: Experience with Windows, macOS, Linux, and mobile device support Basic networking knowledge (LAN, Wi-Fi, routers, switches, access points) Hands-on experience in asset management and inventory control Strong troubleshooting, documentation, and communication skills Ability to work independently and collaborate with remote teams Note: Only candidates comfortable with the offered rate and onsite requirements are encouraged to apply.