Technical Service Desk

As a Technical Service Desk Analyst at SHI Solutions India, your primary role will be to provide IT support in a global MSP environment. Your responsibilities will include: - Troubleshooting issues in Windows, M365, and Azure environments. - Managing the full ticket lifecycle, ensuring timely resolution and adherence to SLAs. - Working comfortably in a 24/7 rotational shift model. - Demonstrating strong analytical, problem-solving, and communication skills for end-to-end incident ownership. Qualifications required for this role include: - Strong verbal and written communication skills. - Basic troubleshooting knowledge of Windows environments. - Experience with Active Directory and VPN. - Knowledge of Outlook support. - Ability to work in rotational 24/7 shifts. Additionally, you will be expected to be proficient in using the following tools: - Windows OS - Active Directory - VPN - Outlook - Networking concepts - Ticketing tools - Remote support tools - M365 - Teams - OneDrive - Exchange Online - Azure - Intune - SCCM This is a great opportunity to join a well-established global IT services and solutions provider and contribute to providing top-notch technical support in a dynamic environment. As a Technical Service Desk Analyst at SHI Solutions India, your primary role will be to provide IT support in a global MSP environment. Your responsibilities will include: - Troubleshooting issues in Windows, M365, and Azure environments. - Managing the full ticket lifecycle, ensuring timely resolution and adherence to SLAs. - Working comfortably in a 24/7 rotational shift model. - Demonstrating strong analytical, problem-solving, and communication skills for end-to-end incident ownership. Qualifications required for this role include: - Strong verbal and written communication skills. - Basic troubleshooting knowledge of Windows environments. - Experience with Active Directory and VPN. - Knowledge of Outlook support. - Ability to work in rotational 24/7 shifts. Additionally, you will be expected to be proficient in using the following tools: - Windows OS - Active Directory - VPN - Outlook - Networking concepts - Ticketing tools - Remote support tools - M365 - Teams - OneDrive - Exchange Online - Azure - Intune - SCCM This is a great opportunity to join a well-established global IT services and solutions provider and contribute to providing top-notch technical support in a dynamic environment.