Cloud Infrastructure Support Engineer

Support and administer over 20 AWS tenant environments hosting Siepe SaaS platforms and client infrastructure.

Manage approximately 400 EC2 instances and supporting AWS infrastructure, primarily Windows-based systems.

Perform all infrastructure adds, moves, changes, upgrades, and decommissioning activities across client and internal environments.

Deploy new client environments as new customers are onboarded.

Ensure systems are properly monitored , patched, backed up, secured, and maintained to meet operational and compliance requirements.

Run weekly infrastructure health checks and proactively identify operational risks or performance concerns.

Identify opportunities to reduce cloud operating costs by removing unused resources, rightsizing systems, and improving resource utilization .

Manage Microsoft Active Directory environments across multiple AWS tenants and trusted domains.

Maintain Group Policy Objects (GPOs), DNS, DHCP, DFS/DFSR, domain trusts, and role-based access controls.

Manage all user access, permissions, authentication, and security policies.

Work with clients to configure secure external access solutions using SAML2, Single Sign-On (SSO), Identity Providers (IdP), VPNs, and related authentication technologies.

Ensure vulnerabilities are identified , tracked, remediated, and documented in a timely manner .

Maintain security best practices across Windows servers, networking, and cloud infrastructure.

Assist with annual SOC 2 Type II audits, evidence collection, remediation tracking, and operational compliance initiatives.

Escalate systemic risks, recurring issues, or infrastructure improvement opportunities to the Infrastructure leadership team.

Provide advanced infrastructure support to developers, DBAs, QA teams, and technical leads.

Troubleshoot complex application , networking, authentication, and infrastructure-related issues.

Collaborate directly with clients to support connectivity, integrations, onboarding, and environment troubleshooting.

Support hybrid networking and connectivity between AWS environments and Siepe corporate infrastructure using Meraki SD-WAN.

Utilize scripting and Infrastructure as Code ( IaC ) tools such as PowerShell and Terraform to automate operational tasks and environment deployments.

Leverage AI tools and automation technologies to improve operational efficiency, accelerate issue resolution, and streamline infrastructure management.

Maintain and continuously update system documentation and operational knowledge bases to ensure accuracy and operational readiness.

Track all work activities, project updates, service requests, and time entries within ConnectWise PSA.

Provide weekly status reports to technical leads and management teams outlining progress, operational issues, risks, and remediation activities.