IT Help Desk Tier 1

2-3 years of previous IT support experience; MSP experience preferred

Excellent communication and interpersonal skills

Excellent attention to detail and time management

Expertise with ticketing system(s), time entry/management, and SLA-drive environments

In-depth knowledge of Microsoft operating systems is required

Expert level knowledge in supporting Windows 10 and 11 workstations

Working knowledge of Windows Server 2025, 2022, and 2019

Proficient in Microsoft Active Directory (traditional and Entra ID)

Create AD users, groups, and group policies with minimal guidance

Manage workstations in traditional domain and Entra ID

Manage file server shares and permissions

Knowledge and experience with Microsoft 365

Entra ID

SharePoint

Endpoint/Intune

Exchange Online

Teams

Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations

Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support of cloud based workloads)

Experience supporting and setting up Microsoft 365 users, accounts, configurations

Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access)

Basic networking skills and infrastructure skills like:

Firewall configuration

Rule creation

Troubleshooting of network route and connectivity issues

Wireless network and access point setup and support

In-depth knowledge of supporting Excel and add-ins

Bloomberg application support experience

Software deployment experience

Cloud VOIP experience

Quickbooks support experience

Experience with Scripting – PowerShell and command line

Self-motivated, self-starter, and challenge-seeker

Must have current and ongoing authorization to work in the country of employment without the need for visa sponsorship, now or in the future.