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About the role
Roles and Responsibilities : - Manage incident tickets from submission to resolution, ensuring timely communication with customers and stakeholders. - Provide technical support to end-users through phone, email, or chat channels, troubleshooting issues related to hardware, software, network connectivity, etc. - Collaborate with internal teams (IT operations, engineering) to resolve complex technical issues that require escalation. - Maintain accurate records of all incidents and provide regular reports on ticket status updates. Job Requirements : - 1-3 years of experience in a helpdesk or service desk environment. - Solid understanding of networking fundamentals and ability to troubleshoot common network issues. - Proficiency in using ticketing tools such as [insert tool names]. - Excellent customer service skills with the ability to remain calm under pressure. Roles and Responsibilities : - Manage incident tickets from submission to resolution, ensuring timely communication with customers and stakeholders. - Provide technical support to end-users through phone, email, or chat channels, troubleshooting issues related to hardware, software, network connectivity, etc. - Collaborate with internal teams (IT operations, engineering) to resolve complex technical issues that require escalation. - Maintain accurate records of all incidents and provide regular reports on ticket status updates. Job Requirements : - 1-3 years of experience in a helpdesk or service desk environment. - Solid understanding of networking fundamentals and ability to troubleshoot common network issues. - Proficiency in using ticketing tools such as [insert tool names]. - Excellent customer service skills with the ability to remain calm under pressure.
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