Source description
About the role
We are looking for an L1 Network Engineer to support Routing & Switching operations for a BFSI Network Integration project. The role involves monitoring, basic troubleshooting, incident handling, and coordination with L2/L3 teams while adhering to strict BFSI security and compliance standards. Key Responsibilities - Monitor network infrastructure including routers, switches, and VPN devices in a BFSI environment. - Perform L1 troubleshooting for Routing & Switching related incidents and service requests. - Handle and resolve basic network issues related to LAN, WAN, MPLS, and VPN within defined SLAs. - Monitor and support IPSec VPN tunnels and escalate issues as required. - Perform initial diagnosis, log incidents, and coordinate with OEM TAC / L2 / L3 teams for resolution. - Execute standard operating procedures (SOPs) and follow ITIL processes. - Support change activities such as basic configuration validation, post-change monitoring, and rollback checks under supervision. - Maintain incident records, daily reports, and shift handover documentation. - Ensure compliance with BFSI security, audit, and regulatory requirements. Mandatory Technical Skills - Strong fundamentals of Routing & Switching - Good understanding of TCP/IP, OSI Model, VLANs, STP - Hands-on exposure to MPLS networks - Working knowledge of IPSec VPN (site-to-site / basic concepts) - Experience on OEM devices Cisco and/or Juniper - Familiarity with network monitoring tools and ticketing systems Preferred Skills - Exposure to BFSI / Banking network environments - Basic understanding of Firewall concepts ( parent's overview ) - ITIL awareness or certification (preferred) - Experience working in 24x7 NOC operations Behavioral & Soft Skills - Positive communication and documentation skills - Ability to work in shift-based operations - Strong willingness to learn and grow in network domain - Ability to follow processes and escalate appropriately .
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