Network Support Engineer / Tech Support

As a Network Support Engineer Level 2 at Sikich, you will be a key member of the team responsible for maintaining and optimizing clients' network environments. Your role will involve providing expert-level technical support, resolving complex network issues, and ensuring the efficiency and reliability of network operations. Here is a breakdown of your responsibilities: - Provide expert-level technical support for clients, addressing complex network issues such as configurations, performance optimization, and connectivity problems. Collaborate with team members to resolve advanced network-related issues. - Take ownership of escalated network issues from lower-level analysts, analyze and resolve them efficiently using your advanced technical expertise. - Create and maintain detailed records of client interactions, network issues, and resolutions in the ticketing system. - Identify potential network issues, recommend improvements, and implement proactive solutions to enhance network performance and security. - Utilize advanced network troubleshooting skills to detect potential issues, propose enhancements, and optimize network performance and security. - Lead and participate in network projects, including upgrades, configurations, and performance enhancements. Ensure successful project delivery with minimal disruption to clients' operations. - Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. Act as a resource for the team in tackling intricate network problems. - Keep clients informed about the status of their network issues, provide timely updates, and ensure a high level of customer satisfaction. - Adhere to company policies, procedures, and service level agreements (SLAs) in delivering network support. Maintain professionalism and quality in all actions and communications. - Participate in after-hours on-call rotation. Qualifications Required: - 5+ years of experience providing end user and infrastructure technical support. - A degree in IT or related fields, or equivalent experience. Certifications such as Microsoft Certified Solutions Expert, Cisco Certified Network Professional are a plus. - Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies. - Knowledgeable in advanced network concepts, server operating systems, virtualization technologies, and cloud platforms. - Strong customer service and communication skills. Ability to explain complex technical concepts to non-technical users. - Ability to lead and mentor junior team members, providing technical guidance and support. - Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities. - Be flexible and adaptive in a dynamic IT environment. Please note that as a global company specializing in Accounting, Advisory, and Technical professional services, Sikich offers a range of benefits to its employees, including family health insurance, life & accident insurance, maternity/paternity leave, performance-based incentives, referral bonus program, exam fee reimbursement policy, Indian festival holidays, and a 5-day working week. As a Network Support Engineer Level 2 at Sikich, you will be a key member of the team responsible for maintaining and optimizing clients' network environments. Your role will involve providing expert-level technical support, resolving complex network issues, and ensuring the efficiency and reliability of network operations. Here is a breakdown of your responsibilities: - Provide expert-level technical support for clients, addressing complex network issues such as configurations, performance optimization, and connectivity problems. Collaborate with team members to resolve advanced network-related issues. - Take ownership of escalated network issues from lower-level analysts, analyze and resolve them efficiently using your advanced technical expertise. - Create and maintain detailed records of client interactions, network issues, and resolutions in the ticketing system. - Identify potential network issues, recommend improvements, and implement proactive solutions to enhance network performance and security. - Utilize advanced network troubleshooting skills to detect potential issues, propose enhancements, and optimize network performance and security. - Lead and participate in network projects, including upgrades, configurations, and performance enhancements. Ensure successful project delivery with minimal disruption to clients' operations. - Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. Act as a resource for the team in tackling intricate network problems. - Keep clients informed about the status of their network issues, provide timely updates, and ensure a high level of customer satisfaction. - Adhere to company policies, procedur