Network Systems Specialist (Level 2)

As a Network Support Engineer Level 2 at Sikich, you will have a deep understanding of network infrastructure, including Azure Networking services, and extensive experience in managing and troubleshooting network issues. Your role is crucial in maintaining and optimizing clients' network environments, resolving complex network issues, and providing advanced customer service. You will leverage your technical knowledge to ensure efficiency and reliability in network operations. - Provide expert-level technical support for clients, addressing complex network issues, network configurations, performance optimization, and troubleshooting connectivity problems. Collaborate with team members to resolve advanced network-related issues. - Take ownership of escalated network issues, providing in-depth analysis and resolution, applying advanced technical expertise efficiently. - Create and maintain detailed records of client interactions, network issues, and resolutions in the ticketing system. - Identify potential network issues, recommend improvements, and implement proactive solutions for enhanced performance and security. - Lead and participate in network projects, including upgrades, configurations, and enhancements, ensuring successful project delivery and minimal disruption to operations. - Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. - Keep clients informed about the status of their network issues, provide timely updates, and maintain a high level of customer satisfaction. - Adhere to company policies, procedures, and service level agreements (SLAs) in delivering network support. Requirements: - 5+ years of experience in end user and infrastructure technical support. - Degree in IT or related fields, or equivalent experience. Advanced certifications are a plus. - Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies. - Strong customer service and communication skills, ability to explain complex technical concepts to non-technical users. - Ability to lead and mentor junior team members, providing technical guidance and support. - Stay up-to-date with industry trends and technologies, and contribute insights to the team. Advantages of being a part of the team include Family Health Insurance, Life & Accident Insurance, Maternity/paternity leave, Performance-based incentives, Referral Bonus program, Exam Fee Reimbursement Policy, Indian festival holidays, 5 days working week, and Doctor's Consultation. As a Network Support Engineer Level 2 at Sikich, you will have a deep understanding of network infrastructure, including Azure Networking services, and extensive experience in managing and troubleshooting network issues. Your role is crucial in maintaining and optimizing clients' network environments, resolving complex network issues, and providing advanced customer service. You will leverage your technical knowledge to ensure efficiency and reliability in network operations. - Provide expert-level technical support for clients, addressing complex network issues, network configurations, performance optimization, and troubleshooting connectivity problems. Collaborate with team members to resolve advanced network-related issues. - Take ownership of escalated network issues, providing in-depth analysis and resolution, applying advanced technical expertise efficiently. - Create and maintain detailed records of client interactions, network issues, and resolutions in the ticketing system. - Identify potential network issues, recommend improvements, and implement proactive solutions for enhanced performance and security. - Lead and participate in network projects, including upgrades, configurations, and enhancements, ensuring successful project delivery and minimal disruption to operations. - Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. - Keep clients informed about the status of their network issues, provide timely updates, and maintain a high level of customer satisfaction. - Adhere to company policies, procedures, and service level agreements (SLAs) in delivering network support. Requirements: - 5+ years of experience in end user and infrastructure technical support. - Degree in IT or related fields, or equivalent experience. Advanced certifications are a plus. - Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies. - Strong customer service and communication skills, ability to explain complex technical concepts to non-technical users. - Ability to lead and mentor junior team members, providing technical guidance and support. - Stay up-to-date with industry trends and technologies, and contribute insights to the team. Advantages of being a part of the team include Family Health Insurance, Life